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Gallia-Jackson-Meigs
Behavioral Health Services Access Survey
1.
In the past year, have you or someone in your household needed behavioral health services? (Behavioral health services include mental health counseling, psychiatry, substance use treatment, crisis services, school-based services, case management, peer support, or prevention services.) Select all that apply.
Yes, for myself
Yes, for a child or youth
Yes, for another adult family member
No
Not sure
2.
If you answered yes, did you know where to go or who to contact for behavioral health services in your county?
Yes
Somewhat
No
3.
How easy is it to find information about available behavioral health services in your county?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
4.
Which statement best describes your view of behavioral health services in your county?
Services are available and easy to access
Services are available but difficult to access
Services are not available enough to meet community needs
I am not aware of what services are available
I have not tried to find this information
5.
If you or someone you know tried to access behavioral health services in the last year, what happened?
Received services without difficulty
Received services, but only after delays or challenges
Tried, but were unable to receive services
Does not apply to me
6.
If services were difficult to access, what were the main barriers? Select all that apply.
Did not know where to start
Long wait time for appointment
Could not find a provider accepting new clients
Could not find services for a child or youth
Could not find services for adults
Could not find substance use treatment
Could not find methadone treatment
Could not find crisis services
Could not find psychiatric or medication services
Insurance was not accepted
No insurance coverage
Cost was too high
Transportation problems
Services were too far away
Appointment times did not work with work, school, for family schedule
Could not get evening or weekend appointments
Difficulty getting someone to answer the phone or call back
Technology/internet barriers for telehealth
Concerns about privacy or confidentiality
Stigma or fear of being judged
Language or cultural barriers
Prior negative experiences with a provider or system
Services did not seem appropriate for my needs
Not applicable
Other (please specify)
7.
In your opinion, how quickly should someone be able to receive a first appointment for a non-crisis related need?
Same day
Within 2-3 days
Within 1 week
Within 2 weeks
Within 30 days
More than 30 days is acceptable
Not sure
8.
If you or someone you know tried to schedule behavioral health services in the past year, how long did it take to get the first appointment?
Same day
2-3 days
Within 1 week
Within 2 weeks
Within 30 days
More than 30 days
We never got an appointment
I do not remember
Not applicable
9.
How easy is it to reach someone by phone, online, or in person when trying to start behavioral health services?
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
I have not tried
10.
How much of a barrier is cost when trying to access behavioral health services?
Not a barrier
Minor barrier
Moderate barrier
Major barrier
Not sure
Not applicable
11.
How much of a barrier is insurance coverage when trying to access behavioral health services?
Not a barrier
Minor barrier
Moderate barrier
Major barrier
Not sure
Not applicable
12.
If insurance was a barrier, what was the issue? Select all that apply.
Provider did not accept my insurance
I could not find a provider who accepts Medicaid
I could not find a provider who accepts Medicare
I could not find a provider who accepts private insurance
I was uninsured
Copays/deductibles were too high
I did not understand what my insurance covered
My needed services were not covered by my insurance
Insurance was not a barrier
Not applicable
Other (please specify)
13.
How much of a barrier is transportation or distance when accessing behavioral health services?
Not a barrier
Minor barrier
Moderate barrier
Major barrier
Not sure
Not applicable
14.
Which services options do you feel would make behavioral health care easier to access? Select all that apply.
More evening appointments
More weekend appointments
More walk-in or same-day appointments
More telehealth options
More in-person options
Services closer to home
Services in schools
Services in primary care or health clinics
Services in community locations such as libraries, churches or community centers
Help with transportation
Help navigating where to go
More providers who accept my insurance
More providers who offer low-cost or sliding fee services
More bilingual or culturally responsive providers
Other (please specify)
15.
Are you aware of behavioral health services available in schools in your county?
Yes
Somewhat
No
Not applicable
16.
For children and youth, what are the biggest barriers to receiving behavioral health support? Select all that apply.
Parent/caregiver does not know services are available
Child/youth does not want to participate
Concern about stigma
Long wait time
Limited availability during school hours
Services not available after school or during summer
Difficulty getting parent/guardian consent completed
Need is more serious than school-based services can address
Lack of transportation to outside services
Insurance/cost issues
Not enough providers for youth
Not applicable
Other (please specify)
17.
Do you know what to do or who to call if someone is experiencing a behavioral health crisis?
Yes
Somewhat
No
Not sure
18.
In a behavioral health crisis, which options would you be most likely to use? Select all that apply.
Call 988
Call 911
Go to an emergency room
Contact a local crisis line
Contact a school counselor
Contact a primary care doctor
Contact a behavioral health agency
Contact a faith leader or community leader
Contact family or friends
I would not know what to do
Other (please specify)
19.
Overall, how would you rate access to behavioral health services in your county?
Excellant
Good
Fair
Poor
Very poor
Not sure
20.
What is the most important thing that would improve access to the behavioral health services in your county?
21.
In which county do you live?
Gallia
Jackson
Meigs
Other (please specify)
22.
Which best describes you? Select all that apply
Adult resident
Parent/caregiver of a child or youth
Youth/young adult
Older adult
Behavioral health services recipient
Family member of someone receiving services
school staff member
Healthcare provider
Behavioral health provider
Community organization representative
Faith/community leader
Criminal justice/public safety representative
Other (please specify)
23.
What is your age group?
Under 18
18-24
25-34
35-44
45-54
55-64
65+
24.
What type of insurance do you currently have? Select all that apply.
Medicaid
Medicare
Private insurance through employer
Private insurance purchased independently
VA/military benefits
No insurance
Not sure
Thank you for your time and participation in this survey. Your feedback is valuable and will be utilized to improve the behavioral health system of care in Gallia, Jackson, and Meigs Counties.
