Read this First

Refinish Operations
Welcome to the premier "Who Pays For What, Canada?" survey, conducted by Collision Advice and CRASH Network
Please review this page first.

Will I get the results? Yes, shops that complete the survey will receive the results at no charge. The only contact information you need to provide is your province to complete the survey. However, shops that provide additional contact information (including a valid email address) will be notified directly as soon as the survey results become available.

Your Privacy: Your shop's individual responses will be held in the strictest confidence and will not be released in any way. Only cumulative data will be released.

Who should complete the survey? The survey should be completed by the shop owner, manager or estimator who is most familiar with your shop's billing practices and the payment practices of the insurers in your market.

What about multiple shop locations? Each individual shop location (whether a stand-alone business or part of a multi-shop operation) may submit one response to each survey. Do not have multiple people from one location complete the survey. For multiple locations of your business, have each location complete its own survey, or identify each location with a distinct and verifiable city or postal code.

How long will it take? The survey will take about 15-30 minutes to complete. Click here for a sample of the types of questions you will be asked in this survey. If you would like to download the question set for review prior to beginning the survey click here.

Questions? Please do not use the comment boxes for any questions or requests to which you would like to receive a response. Instead, email us directly with your questions to or

For more information about CollisionAdvice, click here. For more information about CRASH Network, click here.