We want every experience you have with Plus Dane to be positive, helpful and easy. By answering a few short questions, you’ll help us understand what matters most to you and how we can improve the service we provide.

As a thank you for completing our short survey we will enter you into a free prize draw to win £100 shopping voucher.

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1. When you contact Plus Dane what matters most to you? (Please choose the three options that are most important to you)

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2. Below are some of the behaviours we think our staff should show when they are helping you. Are there any other behaviours you think are important?
  • Politeness
  • Honesty
  • Empathy
  • Understanding
  • Respectful
  • ‘Can do’ attitude
  • Takes ownership
  • Supportive
  • Apologetic when things go wrong

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3. Below are some of the ways we help our staff build the right knowledge and skills to do their jobs well. Is there anything else you think would help staff provide a good service?
  • Training
  • Having the right tools and equipment
  • Qualifications
  • Managerial support
  • Regular manager supervision
  • Team support
  • Feedback from customers
  • Feedback from colleagues
  • Spending time with colleagues in different roles
  • Opportunity to learn when things go wrong
  • Taking formal action where needed to improve

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4. Below are some of the ways we help our staff understand what is expected of them. Is there anything else you think we should include?
  • Job role descriptions – setting out expectations by job role
  • Skills assessments
  • Manager observations and feedback
  • Customer feedback
  • Feedback from others
  • Annual appraisals/performance reviews
  • Regular supervision with manager
  • Quality checking work

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5. Sometimes things don’t go as expected, below are some of the ways we help staff learn, improve and provide a better service. Is there anything else you think would help?
  • Regular feedback with staff
  • Development plans to support development of skills and behaviours
  • Review progress in improving
  • Provision of training
  • Reflect on customer feedback
  • Learning from complaints through reflective practice.

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6. Is there anything else you think we should consider in our Competence and Conduct Standard?

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7. Thank you for taking the time to complete our survey. If you would like to be entered into the free prize draw to win £100 shopping voucher please leave your details below.

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