Please rate your overall satisfaction with our pharmacy for each of the following questions:

JTJ Medical Supply d.b.a Mail-Meds Clinical Pharmacy values your business and is committed to ensuring that we provide the highest quality services to you.  In order to help us continue to improve, please provide us your honest feedback below.  Thank you for taking the time to share your valuable input.  

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* 1. This Survey is being completed for:

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* 2. YOUR PRESCRIPTION ORDER: We'd like you to tell us your general level of satisfaction regarding how easy it was to fill your prescription with our pharmacy. Please describe the timeliness of filling your prescriptions(s).

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* 3. YOUR PRESCRIPTION ORDER: Overall how satisfied are you with the communication about your prescriptions status?

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* 4. This question has to do with the accuracy of your prescription order, regarding correct drug(s), dose, quantity, frequency and delivery(if applicable.  Overall, How satisfied are you with the accuracy of your prescription order?

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* 5. OUR STAFF: These next questions are about your satisfaction over all with the staff here at our pharmacy. How satisfied are you with the courtesy of our customer service staff?

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* 6. How satisfied are you with the care and concern shown by our staff and pharmacists?

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* 7. How satisfied are you with the helpfulness of staff as a whole? 

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* 8. OUR COMMUNICATION: In this series of questions, we'ed like your feedback about our pharmacy communication with you.  How satisfied are you that your phone calls were answered promptly?

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* 9. How satisfied are you with the ability to contact us after business hours?

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* 10. How satisfied are you with our ability to return your calls in a timely manner?

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* 11. How satisfied are you with the patient education we provided regarding your prescriptions?

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* 12. Please rate the helpfulness of your medication refill reminder call.

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* 13. Please rate your overall satisfaction with Mail-Meds Clinical Pharmacy services.

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* 14. Comments (optional)

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* 15. Name (optional)

Thank you for choosing Mail-Meds Clinical Pharmacy for your Specialty Pharmacy needs!

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