Portage District Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities.  The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes. 

All responses are strictly confidential and no information will be shared that identifies respondents.  The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Quyên Edwards at qedwards@portagelibrary.info or 269-585-8701.

This survey should take you about 5 minutes to complete (but feel free to take as much time as you need).  Please be sure to review each question (even if you do not respond) and click DONE at the end to submit your responses.  Your responses are not saved until you click DONE.  If you close the survey before you click DONE, you will not be able to go back to your responses. 

Thank you for your time!

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* 1. Do you have a library card from Portage District Library?

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* 2. If you do not have a library card, please indicate the reason below.  (Check all that apply.)

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* 3. How satisfied are you with Portage District Library overall?

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* 4. Please rate how satisfied you are overall with the following aspects of the library.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Selection in the library's collections
Ease of access to library collections
Library facility
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library programs

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* 5. Please rate how much you agree or disagree with the following statements:

  Strongly agree Agree Neutral Disagree Strongly disagree
I feel safe at the library
I feel welcome at the library
I feel respected at the library

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* 6. What do you think is special about the Portage District Library?

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* 7. What could the library do better?

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* 8. What programs, services, or collections could the library add that would be valuable to you and your family?

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* 9. What activities and interests do you hope to spend more time on in the next year?

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* 10. What are some community needs you are aware of and how can the library help meet those needs?

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* 11. The library offers electronic resources and databases for patrons to use at the library and at home.  Please indicate how much you value each of these resources.

  Very Valuable Valuable Neutral Slightly Valuable Not at all Valuable Unaware this was offered by the library
Access World News (Local Newspaper Archives)
Alldata (Automobile Repairs)
Ancestry (Genealogy)
Business Plan Builder (Starting a Business)
Gale Virtual Reference Library (Homework Help)
Linkedin Learning (Streaming Education)
Morningstar (Investing)
Reference USA (Online Directories)
Rosetta Stone (Language Learning)
Scholastic Go! (Homework Help)
ValueLine (Investing)
Weiss Ratings (Investing)

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* 12. In addition to textbooks and notes, if you are a student, what sources do you rely on to complete assignments?  (Check all that apply.)

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* 13. We are thinking about where to focus our resources over the next several years.  Please rate the items below based on your level of interest.

  Very interested Interested Neutral Slightly interested Not at all interested
Print Books
Magazines/Newspapers
Audiovisuals (DVDs or CDs)
Digital collections of eBooks and downloadable audiobooks (TumbleBooks, Hoopla, Libby/Overdrive)
Streaming services like Kanopy, Hoopla, and Freegal
Increased outreach to the community (like having a table at community events or organizing a pop-up library)
Increasing partnerships with community organizations
Programs for seniors (age 60+)
Programs for adults (age 30-59)
Programs for young adults (age 19-29)
Programs for teens (age 12-18)
Programs for children (age 6-11)
Programs for pre-K children (birth to age 5)
Virtual programming (like through Zoom or social media)
Technology for use in the library
Technology support (computer classes, WiFi access, one-on-one tech support)
Building a Youth and Family-Centered Library of Things (Coding or Musical Instruments Kits)
Expand offerings in the Creation Station (video, audio, and graphic design resources)
Expand Makerspace offerings (3D printing, laser cutter, cutting machines, and sewing machines)

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* 14. What is your age?  (Optional)

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* 15. Do you have children 18 or under living in your home?  (Optional)

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* 16. What languages are spoken in your home?  Please check all that apply.  (Optional)

If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact Quyên Edwards at qedwards@portagelibrary.info or 269-585-8701.

The library is holding in-person and virtual focus groups in August to get additional input into the planning process.  Please watch the library's website for registration details later in July.

Thank you for your responses.
 
100% of survey complete.

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