This survey is being conducted to get input for the strategic plan being created for Otsego County government.  The strategic plan will shape an overall, comprehensive approach for managing County government services to improve the efficiency and effectiveness of County government.  In order to do this, we need to get the perspective of those living and working in the County that use government services.

This survey will ask your opinions on various types of government services, including how important particular services are to you and whether or not you believe County government should provide such services.  It should take you less than 15 minutes to complete it. 

Your insights will play an important role in formulating the strategic plan.   If you have any questions about it, please send an email to the County's planning consultant, Peter Fairweather, by clicking here.  Thank you for taking the time to complete this survey!
TYPES OF GOVERNMENT SERVICES
In this section, we would like to learn your thoughts about what services are needed in Otsego County and what role you think County government should have in providing those services.  For each of the services listed, use the drop down menus with each topic to indicate how important you believe it is for Otsego County residents and how active County government should be in providing that service.

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* 1. For each of the services listed, indicate how important this service is for Otsego County residents or businesses.  Then indicate how active County Government should be in providing this service.

  How important is this service? How active should County Government be in providing this service?
Maintaining roads, highways and bridges
Operating bus services for residents
Providing police, fire & emergency services
Protecting residents from disease, poisons and other hazards
Providing opportunities for residents to attend community college
Providing access to medical services
Ensuring low-income residents have access to the support & services they need
Providing services to senior citizens
Providing youth development services
Providing services to veterans
Maintaining public parks & providing recreation services
Planning for future development
Providing information and advice to help local governments address community issues
Protecting the environment
Helping businesses grow
Managing solid waste disposal and recycling
YOUR EXPERIENCE WITH GOVERNMENT
In this section, we’d like to learn about problems you may have encountered in dealing with government services.  In your experience with any governmental programs, how big a problem are these things to getting the response you need?

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* 2. "Red tape" such as complicated paper work and/or procedures is a problem:

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* 3. Poor customer service, including rude or unhelpful responses from government workers is a problem:

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* 4. Difficulty finding information on programs or services is a problem:

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* 5. Traveling an hour or more to reach a government service I need is a problem:

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* 6. Finally, please use this space to share with us any other thoughts or specific suggestions how we could improve how government performs in Otsego County.

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* 7. BACKGROUND INFORMATION
Please select the statements which best describe you. Choose all that apply.

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* 8. Please enter the 5-digit ZIP code for your address in Otsego County.

Thank you for taking the time to complete this survey!  If you have any questions or comments about it, please send an email to the County's planning consultant, Peter Fairweather, by clicking here.

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