* 1. Please fill out your name and contact information

Please locate your library using the dropdown boxes below. Libraries are separated by type and are in alphabetical order.

* 10. Library Name - Not Listed (Double-Check Lists Above)

* 12. Please select which days your library is open for patron use. 

For Networks (or institutions not open to the public/patron use) please check your normal business operating days. 

Check all that apply.

* 13. Please select which days your library receives delivery.

Check all that apply.

* 14. Please indicate the number of bins/totes that were delivered to your library for each day. Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).

* 15. Please indicate the number of bins/totes that were put into delivery from your library for each day. Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).

* 16. Please indicate the total number of items that were put into delivery from your library for each day.

Item definitions:
- Each book, photocopy, piece of correspondence, audiovisual item, flyer is one item (note: 3 books rubber-banded together in a bundle are counted as 3 items)
- Multiple items sent as a deposit in a large carton, bin or bag should be counted individually
- A package of small items (envelope containing bookmarks, flyers, etc.) is one item


 Please enter only numbers.

If you do not receive delivery on a particular day, please enter '0' (zero).

* 17. Please indicate the total number of items that were delivered in error to your library.

If you do not receive delivery on a particular day or you received no errors, please enter '0' (zero).

* 18. Please indicate the total number of bins that were delivered in error to your library.

If you do not receive delivery on a particular day or you received no errors, please enter '0' (zero).

* 19. Please rate your overall satisfaction with the delivery service.

  Very Unsatisfied Unsatisfied Satisfied Very Satisfied
Customer Service from MLS staff
Customer Service from Optima staff (MLS' delivery contractor)
Your driver's performance
On time service
Sorting accuracy
Turn-around time
Communications regarding delivery service

* 20. Additional comments are welcome. Although we will read all comments, we may not be able to respond to each individual. If you have specific issues requiring immediate response, please contact MLS directly.

T