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North Suburban Library District Community Survey

North Suburban Library District (NSLD) invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Jon Mark Bolthouse, Library Director, jonmarkb@northsld.org, 815-633-4247, ext. 118.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!
1.Do you have a North Suburban Library District card?(Required.)
2.Which NSLD location do you use most frequently?
3.If you frequently use another public library in the area, please indicate which library and what you like about that library.
4.How satisfied are you with the North Suburban Library District overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5.Please rate how satisfied you are overall with the following aspects of the library.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Selection in the library's collections
Ease of access to library collections
Library building layout
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library programs
How well my culture and/or interests are represented in the library's collections
How well my culture and/or interests are represented in the library's events
6.For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
7.Are there any barriers to using the North Suburban Library District? What would make it easier for you to use the library?
8.Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.
Very valuable
Valuable
Slightly valuable
Not valuable at all
Aware of this but have not used
Not aware this was available at the library
Physical materials to check out
Digital materials to download
Magazines/Paper newspapers
Interlibrary loan (materials outside of PrairieCat)
Library facilities
Computers
Printer/Copier/Scanner
Help from staff
Wi-Fi
Programs and events
Take-and-make crafts
Online databases (such as Novelist or Consumer Reports)
Hold lockers
Reading clubs
Local history resources
Used book sale
9.What programs, services, or collections could the library add that would be valuable to you and your family? 
10.Where do you learn about what is going on at the library?
11.Where are other places that you get news about the community?
12.We are thinking about where to focus our resources over the next few years. Please rate the items below based on your level of interest.
Very interested
Interested
Slightly interested
Not at all interested
Print books
Audiobooks on CD
Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (Hoopla, Libby, Kanopy, etc.)
Paper newspapers
DVDs and music CDs
Databases
Increasing partnerships and off-site events
Programs for adults (ages 18 and up)
Programs for tweens and teens (grades 6-12)
Programs for children (infants through 6th grade)
Virtual programs on YouTube
New library items for purchase (such as book bags, etc.)
13.Where do you prefer to attend programs?
14.Please share any community organizations that you would like to see the library partner with for off-site programs/events.
15.Please share any ideas you have for library merchandise or memorabilia items you would like to see NSLD offer for purchase or give away.
16.What is your age?  (Optional)
17.Please choose all items below that describe you. (Optional)
18.What languages are spoken in your home?  Please check all that apply.  (Optional)
19.Please share any other suggestions you have for the library. (Optional)
20.If you are interested in participating in a focus group, please provide your name and email address. These answers will be separated from your survey responses to maintain anonymity. (Optional)
If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact Jon Mark Bolthouse, jonmarkb@northsld.org, 815-633-4247 ext. 118.

Thank you for your responses.