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FDCU Member Survey
About You and Your Experience with FDCU
FDCU is here to serve you – our members. Help us serve you better by sharing your experience with us and how we can partner with you and help you achieve your aspirations for you and your family.
1.
How long have you been a member of FD Community?
Less than 1 year,
1–5 years,
6–10 years
11–20 years
20+ years
2.
What is the zip code where you live?
3.
What is the zip code where you work?
4.
What is your next life step? Select one.
Starting a career or first job
Completing education or training
Becoming financially independent
Buying a vehicle
Renting an apartment
Entering a long-term relationship or marriage
Buying a home
Having or supporting children or dependents
Career change or significant income change
Preparing for or entering retirement
Other (please specify)
*
5.
Which areas of financial advice or educational offerings interest you most? (Select up to 3)
(Required.)
Budgeting and managing monthly expenses
Saving money and building an emergency fund
Understanding and improving credit scores
Paying down debt and managing loans
Buying a car or understanding auto financing
Buying a home or understanding mortgages
Saving and investing for retirement
Planning for major life events (marriage, children, caregiving, divorce)
Protecting finances (fraud prevention, identity theft, insurance basics)
Retirement and long-term financial planning (improving credit, First-time home buying, Retirement planning, Budgeting tools, etc.)
Other (please specify)
6.
How satisfied are you with FDCU’s products and services?
Highly Dissatisfied
Dissatisfied
Neutral
Satisfied
Highly Satisfied
7.
Do you consider FDCU your primary bank/credit union?
Yes – I come here first.
No – I often use another bank/credit union.
If no, which bank/credit union is your first choice and what could we do to become the primary place you do your banking?
8.
Please describe your online/mobile banking activities compared to your in person activities at one of our branches. Do you bank:
Online all the time/do not use branches.
Online most of the time/use branches sometimes.
I use both equally.
Online some of the time/use branches most of the time.
Rarely/never use online/mobile banking/ only use branches.
9.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
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