1.Which best describes your job title?

Owner, partner, president, vice president, other company official

Manager, shop manager, general manager, director, administrator, superintendent 

Shop foreman, shop supervisor

Other

2.What best describes your business?

Independent, single location

Multi-shop operation (MSO)

Dealer-owned shop

Franchise

3.In which region is your shop located?

Midwest (IA, IL, IN, KS, KY, MI, MN, MO, ND, NE, OH, SD, WI) 

Northeast (CT, DE, MA, MD, ME, NH, NJ, PA, RI, VA, VT, WV) 

South (AL, AR, FL, GA, LA, MS, NC, OK, SC, TN, TX)

West (AK, AZ, CA, CO, HI, ID, MT, NV, NM, OR, UT, WA, WY)

4.What is the total square footage of this location? (MSOs, please use average square footage)

Under 5,000 square feet

5,000-9,999 square feet 

10,000-14,999 square feet

15,000-19,999 square feet

20,000 square feet or larger

5.How many employees (including yourself) work at this location? (MSOs, please use average number of employees per location)

1-2

3-4

5-6

7-8

9-10

11 or more

6.What is your total yearly sales volume at this location? MSOs, please use average facility sales volume

Under $250,000 

$250,000-$499,999

$500,000-$749,999

$750,000-$999,999

$1 million-$2.49 million

$2.5 million-$4.99 million

$5 million or above 

7.What percentage of total sales is the result of direct repair programs (DRPs)?

0% 

1-29% 

30-59%

60-89%

90% or more

8.How many DRPs does your business have?

0

1-3

4-6

7-9

10 or more

9.If your shop is involved in DRPs, over the past couple of years, has your business volume with them:

Increased

Decreased

Remained the same

10.If your shop is involved in DRPs, what are your plans for them in the next couple of years?

Enroll in more DRPs

Reduce my number of DRPs

Eliminate my DRPs

No plans for change