The COVID-19 pandemic has changed our lives and the way we use transit. To mitigate COVID-19 exposure on its buses and at its transit administration building, Mountain Metro Transit (MMT) has invested in updating the air filtration systems to provide cleaner air on some of their fixed route buses and the administration building. MMT provided Personal Protective Equipment (PPE) and barriers on their buses for riders and drivers. Recently, the ability to find out how full a bus is to help with social distancing preferences has been made available to riders via the My Next Bus website.

MMT would like to hear from you about your current transit experience and transit experience moving forward. This survey will include questions about Mountain Metro Transit’s managing and mitigation of COVID-19 exposure on its buses and its transit administration facility. Please take a few minutes to complete the survey.

If you need assistance completing this survey, you can call (719) 385-RIDE (7433) to be directed to someone who can assist you.

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* 1. Before the COVID-19 pandemic, how often did you use MMT services?

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* 2. During the height of the COVID-19 pandemic, how often did you use MMT services?

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* 3. If you rode transit less, or not at all, during the COVID-19 pandemic, what was your reason?

Check all that apply.

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* 4. What transportation alternatives did you use to meet your transportation needs when transit couldn’t during the pandemic?

Select your top 3 alternative modes

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* 5. At what point throughout the COVID-19 pandemic did you return to using transit?

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* 6. If you used transit before COVID-19 and are riding less than previously or still not using transit today, what COVID-19 precautions would make you consider riding transit more?

Check all that apply.

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* 7. If you used transit less at the beginning of COVID-19 but rode more through the duration of the pandemic, which of the following factors did you consider to ride transit more?

Check all that apply.

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* 8. What is your current perception on how MMT handled precautions related to COVID-19?

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* 9. Regarding COVID-19, how do you view the safety level of riding MMT services today?

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* 10. What was your work or school situation before the start of the pandemic?

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* 11. What is your current work or school situation?

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* 12. What is your anticipated work or school situation for the next two years?

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* 13. How often do you use MMT services now?

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* 14. How often do you expect to use MMT services in the next year?

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* 15. Given the availability of real-time bus occupancy counts on the My Next Bus website, how often do you intend to use that information?

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* 16. Does the available capacity remaining on a bus affect your decision whether to use MMT transit or not?

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* 17. Does the availability of real-time bus occupancy information help you feel safer from the spread of sicknesses or diseases while using MMT transit?

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* 18. What are way(s) that you intend to use the bus-occupancy information for?

Check all that apply.

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* 19. How often did you visit MMT’s administration building before the start of the COVID-19 pandemic?

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* 20. How often are you visiting Mountain Metro’s administration building now?

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* 21. Regarding COVID-19, how do you view the safety level of the MMT administration building today?

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