Exit this Survey

Encore Health Networks wants to know, “How are we doing?” In order for us to continue to provide you, our payor partners and brokers, with the best network products and services, we welcome your feedback.  Please take a couple of minutes to respond to our survey by clicking on the link below.

We appreciate and value you and your business.

Your Partner in Health,
Encore Health Network

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* 1. Do you currently use Encore Health Network?

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* 2. Which network product do you utilize the most ? (Check all that apply)

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* 3. Overall, how satisfied or dissatisfied are you with our company?

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* 4. Which of the following words would you use to describe our products? Select all that apply.

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* 5. How well do our networks meet your needs?

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* 6. How would you rate the provider access of our networks?

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* 7. How would you rate the our network savings?

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* 8. How responsive have we been to your questions or concerns about our products?

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* 9. Do you consider Encore Health Network products competitive against the national carriers (BUCA)?

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* 10. How satisfied are you with our network operations claims repricing?

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* 11. How satisfied are you with our customer service?

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* 12. How friendly is the Encore staff when contacting the network?

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* 13. How knowledgeable is the Encore staff when contacting the network?

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* 14. How satisfied are you with our website?

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* 15. How user friendly is the provider search directory?

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* 16. Besides the provider search function, what else do you access on our website?

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* 17. How satisfied are you with our sales and marketing operations?

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* 18. How satisfied are you with our retention efforts?

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* 19. How satisfied are you with our RFP/RFI turnaround times (i.e. GEOs, disruption analyses, claims analyses)?

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* 20. Have you ever consulted the payor manual during your day-to-day operations when using an Encore network product?

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* 21. Do you have any other comments, questions, or concerns?

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* 22. Where have you seen an Encore Health Network advertisement of post?

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* 23. How would you like to receive information about Encore Health Network ?

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* 24. How satisfied are you with your experience with Encore Health Network?

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