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2026 WCLS Strategic Planning Cardholder Survey

This survey will help inform Whatcom County Library System (WCLS)'s next Strategic Plan to shape library services for our community. It should take approximately 5 minutes to complete. At the end, you can enter your contact information to be included in a prize drawing for completing the survey.
1.How likely are you to recommend the Whatcom County Library System (WCLS) to others?
O - not at all likely
1
2
3
4
5 - neutral
6
7
8
9
10 - highly likely
2.How long have you been been a Whatcom County Library System cardholder, in years?
3.Which WCLS library location do you use?
4.How often do you use library services or visit the library?
5.Which of the following best describes how you use WCLS services?
6.What are your primary reasons for using WCLS services? (select all that apply)
7.Have you ever attended a library event?
8.If you answered no, please tell us why. (select all that apply)
9.How would you prefer to attend events?
10.Do you have a child or children living with you in your home? (select all that apply)
11.Which of these services for young people are you aware of? (select all that apply)
12.Which of these services for young people does your family use or will use? (select all that apply)
13.Which aspects of WCLS do you value the most? (select up to five options)
14.What are the top issues or needs in your community ? (select all that apply)
15.In what ways could WCLS better serve you, your family and / or your community?
16.Which local organizations would make good partners for WCLS?
17.How do you learn about news, events, or government services in your community? (select all that apply)
18.What is the best way for you to hear about library programs and services? (select all that apply)
19.You're almost done! If you would like to be entered into the prize drawing, or would be willing to answer follow-up questions, please check the checkbox(es) below.
Thank you for taking the time to respond to this survey. Your comments and suggestions will help us develop a strong strategic plan to move WCLS forward in the coming years.
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