Spring Clean Customer Survey

1. Spring Clean Survey

As the manager of Spring Clean, I want to thank you for giving us the opportunity to serve you. Please help us to do better for you by taking a couple of minutes to fill out this survey.

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* 1. Which shop did you visit?

Stretford

Ashton-on-Mersey

Denton

Glossop

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* 2. How often do you use 'Spring Clean'?

Daily

Every other day

Once a week

2 to 3 times a month

Once a month

Every 2-3 months

2-3 times a year

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* 3. How far do you travel to Spring Clean?

< 1 mile

1-2 miles

2-5 miles

5-10 miles

10-20 miles

>20 miles

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* 4. Overall how satisfied are you with the service you get from Spring Clean?

Very Satisfied

Quite Satisfied

Indifferent

Dissatisfied

Don't Know

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* 5. Please rate the following accordingly:

	Excellent	Good	Average	Fair	Poor	Not Applicable
Staff greeted you and offered to help you...	Staff greeted you and offered to help you... Excellent	Staff greeted you and offered to help you... Good	Staff greeted you and offered to help you... Average	Staff greeted you and offered to help you... Fair	Staff greeted you and offered to help you... Poor	Staff greeted you and offered to help you... Not Applicable
Staff were friendly and cheerful throughout...	Staff were friendly and cheerful throughout... Excellent	Staff were friendly and cheerful throughout... Good	Staff were friendly and cheerful throughout... Average	Staff were friendly and cheerful throughout... Fair	Staff were friendly and cheerful throughout... Poor	Staff were friendly and cheerful throughout... Not Applicable
Staff answered any questions you had...	Staff answered any questions you had... Excellent	Staff answered any questions you had... Good	Staff answered any questions you had... Average	Staff answered any questions you had... Fair	Staff answered any questions you had... Poor	Staff answered any questions you had... Not Applicable
Staff showed knowledge of garment care...	Staff showed knowledge of garment care... Excellent	Staff showed knowledge of garment care... Good	Staff showed knowledge of garment care... Average	Staff showed knowledge of garment care... Fair	Staff showed knowledge of garment care... Poor	Staff showed knowledge of garment care... Not Applicable
The quality of the Dry Cleaning is...	The quality of the Dry Cleaning is... Excellent	The quality of the Dry Cleaning is... Good	The quality of the Dry Cleaning is... Average	The quality of the Dry Cleaning is... Fair	The quality of the Dry Cleaning is... Poor	The quality of the Dry Cleaning is... Not Applicable
The quality of washing is...	The quality of washing is... Excellent	The quality of washing is... Good	The quality of washing is... Average	The quality of washing is... Fair	The quality of washing is... Poor	The quality of washing is... Not Applicable
The cleanliness of the facilities was...	The cleanliness of the facilities was... Excellent	The cleanliness of the facilities was... Good	The cleanliness of the facilities was... Average	The cleanliness of the facilities was... Fair	The cleanliness of the facilities was... Poor	The cleanliness of the facilities was... Not Applicable
Overall, how would you rate our customer service?	Overall, how would you rate our customer service? Excellent	Overall, how would you rate our customer service? Good	Overall, how would you rate our customer service? Average	Overall, how would you rate our customer service? Fair	Overall, how would you rate our customer service? Poor	Overall, how would you rate our customer service? Not Applicable

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* 6. Are you likely to use Spring Clean again?

Definitely

Probably

Might do

Probably not

Definitely Not

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* 7. Would you recommend Spring Clean to your friends and family?

Definitely

probably

Might do

Probably not

Definitely not

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* 8. Is there anything that we do particularly well? Please tell us:

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* 9. Feel free to add your comments here. Is there anything that you would like to see us improve upon?

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* 10. Please fill in your contact details, especially if you would like to be contacted back:

Name

ZIP/Postal Code

Email Address

Phone Number