We want to make sure that we as a local Council provide the best possible service to all of our customers. Providing services which are customer-focused and accessible to all is at the heart of what we do.You have accessed the Housing Advice Service recently so we would like to hear from you about how you would rate the service you were provided and your overall experience. The information you provide in this survey is private.You do not have to provide your name or any other personal details. The information you provide will not affect the ongoing service you will continue to receive from the Council.This is a voluntary survey however we do feel this is an important survey which helps the Council reflect on the service it provides which can help us learn and improve to enable future customers continue to receive the best service the Council can provide. Question Title * 1. How did you contact the service? Attended the Town Hall in person Emailed the Housing Advice Team Emailed another department Completed a Duty to Refer on the Councils website via Jigsaw Telephone call to the Housing Advice service Telephone call to another department Question Title * 2. Were you put through to a member of staff you felt was able to help you with your enquiry? (yes or no) Question Title * 3. Please give a summary of the help you received. On a scale of 1-5, very dissatisfied (1) to very satisfied (5).- How would you rate the experience of the initial contact.- How satisfied were you with this experience.- Consider whether you felt it was easy to contact the service and if you felt you were listened to and taken seriously. Question Title * 4. What was the reason you contacted the service? Housing Advice Homeless Application Permanent accommodation Unsuitable accommodation Temporary accommodation Waiting list enquiry Help to secure private rented accommodation Other Question Title * 5. Please give a summary of the help you received. Question Title * 6. If you were put though to a member of staff following your initial contact did you feel that you were: Listened to and taken seriously Provided with information that was clear and understandable Supported to take part in decisions around your enquiry Explained your legal rights and our duties Confident that staff understood your situation and needs Provided with timely updates about your case Supported to improve your housing situation and wellbeing Provided with an answer or response you felt resolved the reason you approached the service Provided with an answer or response that meant the reason you approached the service would be resolved in the future Question Title * 7. Please give a summary of the help you received and how would you rate this experience. Consider how satisfied are you with the outcome (even if you disagree with it).On a scale of 1-5, very dissatisfied (1) to vey satisfied (5). Question Title * 8. Considering your overall experience, please give a rating on the service you were provided with: Very poor Poor Satisfactory Good Very good Fair, accessible, and inclusive Fair, accessible, and inclusive Very poor Fair, accessible, and inclusive Poor Fair, accessible, and inclusive Satisfactory Fair, accessible, and inclusive Good Fair, accessible, and inclusive Very good Efficient, well organised and easy to navigate Efficient, well organised and easy to navigate Very poor Efficient, well organised and easy to navigate Poor Efficient, well organised and easy to navigate Satisfactory Efficient, well organised and easy to navigate Good Efficient, well organised and easy to navigate Very good Supportive Supportive Very poor Supportive Poor Supportive Satisfactory Supportive Good Supportive Very good Question Title * 9. To help the Council improve our services please tell us in the summary box below.- What helped you the most during your contact with us?- What could we have done differently to improve your experience?- Would you recommend this service to others who might need help?- If there Is anything else you want us to know? Done
