Customer Survey 2025 Question Title * 1. Please enter your account number. To be eligible for the 'Win Water For A Year' competition, you must provide this detail. Question Title * 2. Which LGA do you reside in? Coolamon Shire Temora Shire Bland Shire Cootamundra-Gundagai Regional Council Hilltops Council Narrandera Shire Junee Shire Question Title * 3. Please select your age bracket 18 - 34 years 35 - 49 years 50 - 64 years 65 plus years Prefer not to say Question Title * 4. Do you think Goldenfields Water has a good reputation in the community ? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 5. Do you believe Goldenfields Water keeps customers informed? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Question Title * 6. Have you needed to contact Goldenfields Water in the past 12 months? Within the last week Within the last month Within the last 6 months Within the last 12 months Over 12 months ago Never Question Title * 7. What was the purpose of your contact? Account enquiry Service issue Water supply connection Payment of account Educational resources N/A Other (please specify) Question Title * 8. Thinking about this contact with Goldenfields Water, please rate your satisfaction on the following Extremely dissatisfied Very dissatisfied Satisfied Very satisfied Extremely satisfied The ability to resolve or meet your needs on first contact The ability to resolve or meet your needs on first contact Extremely dissatisfied The ability to resolve or meet your needs on first contact Very dissatisfied The ability to resolve or meet your needs on first contact Satisfied The ability to resolve or meet your needs on first contact Very satisfied The ability to resolve or meet your needs on first contact Extremely satisfied The timeliness of handling your issue The timeliness of handling your issue Extremely dissatisfied The timeliness of handling your issue Very dissatisfied The timeliness of handling your issue Satisfied The timeliness of handling your issue Very satisfied The timeliness of handling your issue Extremely satisfied The friendliness of service provided The friendliness of service provided Extremely dissatisfied The friendliness of service provided Very dissatisfied The friendliness of service provided Satisfied The friendliness of service provided Very satisfied The friendliness of service provided Extremely satisfied Question Title * 9. In the past 12 months have you experienced a disruption in your water service? Yes No Question Title * 10. If yes, was this disruption planned? Yes No Unsure N/A Question Title * 11. If yes, did you receive prior notification and were you happy with this method of communication? Question Title * 12. Please rate your satisfaction of the following attributes relating to the quality of water supplied by Goldenfields Water Extremely dissatisfied Very dissatisfied Satisfied Very satisfied Extremely satisfied Taste Taste Extremely dissatisfied Taste Very dissatisfied Taste Satisfied Taste Very satisfied Taste Extremely satisfied Smell Smell Extremely dissatisfied Smell Very dissatisfied Smell Satisfied Smell Very satisfied Smell Extremely satisfied Clarity Clarity Extremely dissatisfied Clarity Very dissatisfied Clarity Satisfied Clarity Very satisfied Clarity Extremely satisfied Overall quality Overall quality Extremely dissatisfied Overall quality Very dissatisfied Overall quality Satisfied Overall quality Very satisfied Overall quality Extremely satisfied Additional comments Question Title * 13. Please rate your satisfaction of the following attributes relating to the service delivery of water supplied by Goldenfields Water Extremely dissatisfied Very dissatisfied Satisfied Very satisfied Extremely satisfied Water pressure Water pressure Extremely dissatisfied Water pressure Very dissatisfied Water pressure Satisfied Water pressure Very satisfied Water pressure Extremely satisfied Reliability of accessing water Reliability of accessing water Extremely dissatisfied Reliability of accessing water Very dissatisfied Reliability of accessing water Satisfied Reliability of accessing water Very satisfied Reliability of accessing water Extremely satisfied Overall quality of the service delivery Overall quality of the service delivery Extremely dissatisfied Overall quality of the service delivery Very dissatisfied Overall quality of the service delivery Satisfied Overall quality of the service delivery Very satisfied Overall quality of the service delivery Extremely satisfied Question Title * 14. Do you think the cost of your water service (including connection and usage charges) is reasonable? Yes No Additional comments Question Title * 15. Is your water bill easy to read and understand? Yes No Additional comments Question Title * 16. How do you prefer to pay for your water bill? In person Over the phone Direct Debit Online via Bpay/Billpay/eNotices Question Title * 17. Is tracking your water consumption a high priority for your household? Yes No Question Title * 18. Have you registered for MyH2O? Yes No Question Title * 19. Are you aware Goldenfields Water has an App called 'Water Portal' that allows you to track your water usage and view your predicted water bill? Yes - but I don't use the app Yes - and I regularly use the app No - I don't feel the need to use the app No - this is the first time I've heard about the app Question Title * 20. Based on customer feedback, Goldenfields Water have identified the following top potential projects that would increase the current levels of service provided. These projects include:- A treatment plant at Mt Arthur and - Improving water pressure in Junee township. If Council were to proceed with any of these projects, an increased cost would be required between $25 to $150 per annum, per account. An increase of $25 per annum would allow only some projects to be delivered over a longer period of time. An increase of $150 per annum would allow projects to be delivered in a shorter timeframe.When considering these upgrades, please list below (between the range of $25 and $150 per annum, per account): The price you feel the service upgrades would be good value? The price you feel the service upgrades is getting too expensive? The price you consider the service upgrades to be inexpensive that you have doubts of its quality? Submit
