North Carolina Statewide Independent Living Council: Transportation Accessibility Survey for People with Disabilities

Introduction
Thank you for taking the time to participate in this survey. Your feedback will help us improve transportation options for people with disabilities across North Carolina. This survey will take approximately 10–15 minutes to complete. Your responses are confidential, and the results will be used to better understand transportation accessibility needs statewide.

Section 1: General Information

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* 1. Do you live in North Carolina?

Yes

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* 2. What county do you live in?

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* 3. Is the area you live in

Rural (Population less than 5,000 people)

Urban (Population of 5,000 or more people)

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* 4. What is your age?

Under 18

18–30

31–45

46–60

61 and older

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* 5. Which of the following best describes your role within the disability community? Please only check one role.

Individual with a disability

Disability advocate without a disability

Family member of a person with a disability

Caregiver, Direct Care, or Community Support Worker

Service Provider/Agency Owner or Manager

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* 6. Please describe your disability (Check all that apply)

Intellectual and/or developmental (from birth or early age)

Hearing

Vision

Mental/Emotional/Behavioral

Physical/Ambulatory

Multiple

Temporary

I do not have a disability

Section 2: Access to Public Transportation

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* 7. Do you currently use public transportation in North Carolina?

Yes

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* 8. What types of public transportation services do you use? (Select all that apply)

Bus

Train

Paratransit (curb to curb or door-to-door service for people with disabilities)

Microtransit services (a type of on-demand transportation).

Ride-share services (e.g., Uber, Lyft)

Taxi

N/A

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* 9. How accessible do you find public transportation in your area?

Very accessible

Somewhat accessible

Not accessible

I don’t know

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* 10. Have you had any trouble in accessing public transportation?

Yes

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* 11. If yes, please describe the difficulty you experienced:

Section 3: Access to Voting Polls

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* 12. Do you vote in North Carolina elections?

Yes

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* 13. How easy is it for you to reach your voting location using public transportation?

Very easy

Somewhat easy

Difficult

Very difficult

I don't use public transportation to get to my voting location

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* 14. Have you had any problems when trying to access a voting poll due to transportation barriers?

Yes

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* 15. If yes, please describe the challenges:

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* 16. Have you ever called and used 1-888-WeVote2, the nonpartisan hotline for voters with disabilities to request assistance including free transportation between home and voting site?

Yes

Section 4: Access to Medical Appointments

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* 17. Do you rely on public transportation to attend medical appointments?

Yes

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* 18. Do you rely on Medicaid to access medical transportation? (for example, MotivCare, Medical Transportation Management, OneCall, etc.)

Yes

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* 19. If Medicaid-funded transportation was reduced or eliminated, how would this affect your ability to attend medical appointments?

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* 20. Do you rely on Medicare to access medical transportation? (for example, MotivCare, Medical Transportation Management, OneCall, etc.)

Yes

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* 21. If Medicare-funded transportation was reduced or eliminated, how would this affect your ability to attend medical appointments?

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* 22. Do you rely on both Medicaid and Medicare to access medical transportation?

Yes

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* 23. Are you uninsured or pay out of pocket for medical appointments?

Yes

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* 24. How accessible is public transportation for attending medical appointments?

Very accessible

Somewhat accessible

Not accessible

I don’t use public transportation for medical appointments

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* 25. Have you had any trouble when trying to get to medical appointments due to transportation barriers?

Yes

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* 26. If yes, please describe the challenges

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* 27. Have you ever had to use ambulance services to go to a hospital emergency room (ER) just because you did not have accessible transportation to your own medical provider?

Yes

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* 28. If so, how many times in the last year?

Section 5: Access to Community Activities

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* 29. Do you rely on public transportation to participate in community activities (e.g., church, adult day programs, recreation, social events, educational programs)?

Yes

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* 30. If yes, please describe the activities

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* 31. How accessible do you find public transportation for attending community activities?

Very accessible

Somewhat accessible

Not accessible

I don’t attend community activities

Not applicable

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* 32. Have you faced any transportation barriers in participating in community activities?

Yes

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* 33. If yes, please describe the barriers (e.g., cost, lack of service):

Section 6: Employment

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* 34. Are you currently employed?

Yes Full time

Yes Part time

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* 35. Do you rely on transportation services to get to and from work?

Yes

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* 36. Have you ever turned down a job or job training due to lack of transportation?

Yes

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* 37. How accessible is transportation for employment opportunities in your area?

Very accessible

Somewhat accessible

Not accessible

I don't know

Section 7: Micro-Transit Services

On-demand microtransit is a public ride service you can book and pay for on a phone or computer. It picks you up where you are and takes you where you want to go, like a taxi or rideshare, but part of public transit.

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* 38. Are you aware of any micro-transit services in your area?

Yes

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* 39. Have you used a micro-transit service in your area?

Yes

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* 40. How would you rate the accessibility of micro-transit services?

Very accessible

Somewhat accessible

Not accessible

I don't know

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* 41. Do you think micro-transit services could help you better access transportation for activities like voting, medical appointments, employment, and community events?

Yes

Maybe

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* 42. If yes, please explain why:

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* 43. What improvements would you suggest for micro-transit services to better serve individuals with disabilities?

Section 8: Ride-Share and Taxi Services

( UBER, LYFT, Yellow Cab etc)

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* 44. Do you use ride-share services (e.g., Uber, Lyft) or taxis?

Yes, regularly

Occasionally

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* 45. How affordable are these services for you?

Very affordable

Somewhat affordable

Not affordable

I don’t use these services

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* 46. How accessible do you find ride-share or taxi services for individuals with disabilities?

Very accessible

Somewhat accessible

Not accessible

I don’t know

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* 47. Have you ever been denied service or faced challenges using ride-shares or taxis due to your disability?

Yes

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* 48. If yes, please explain why:

Section 9: Living in Adult Care or Group Homes

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* 49. Do you live in an adult care home, group home, or other facility?

Yes

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* 50. If yes, how are transportation needs met in your facility? (Select all that apply)

Facility provides transportation

Family/friends provide transportation

Public transportation

Paratransit or Medicaid-funded transport

Ride-share or taxi

I have no regular transportation

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* 51. Are there any transportation services you wish your facility offered?

Yes

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* 52. If yes, please explain what transportation services you wish your facility offered:

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* 53. Section 10: Please check all the transportation challenges from the list below you have personally experienced within the last year.

Inaccessible bus stops or train stations (e.g., lack of ramps, elevators, or curb cuts)

Narrow doorways or aisles on vehicles

Lack of space or securement areas for wheelchairs or mobility devices

Malfunctioning lifts or ramps on buses

Inadequate audio or visual announcements for stops or delays

Small or poorly placed signage

Lack of information in alternate formats (e.g., braille, large print, or digital text)

Unreliable paratransit or specialized transportation services

Long wait times or strict scheduling that limits flexibility

Missed or delayed pickups

High fares or lack of reduced-fare programs for people with disabilities

Additional costs for paratransit compared to standard transit

Drivers or staff untrained in assisting passengers with disabilities

Negative or dismissive attitudes from employees

Risk of injury due to sudden stops, inaccessible vehicles, or poor boarding conditions

Difficulty navigating unfamiliar routes or transit systems

Lack of accessible maps or real-time travel information

Limited transit options in rural or suburban areas

Routes or times that do not accommodate the full range of travel needs (e.g., nights or weekends)

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* 54. In the past 30 days, how often were you late in getting somewhere because of a problem with transportation?

Often

Sometimes

Never

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* 55. There are times when we need to wait for transportation to pick us up. In the past 30 days, how often did you spend more than 15 minutes waiting because you did not have the transportation that would allow you to come and go when you wanted?

Often

Sometimes

Rarely

Never

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* 56. In the past 30 days, how often did you have to arrive somewhere early and wait because of the schedule of the bus, train, or person giving you a ride?

Often

Sometimes

Rarely

Never

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* 57. In the past 30 days, how often did you have to reschedule an appointment because of a problem with transportation?

Often

Sometimes

Rarely

Never

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* 58. In the past 30 days, how often do you think someone did not invite you to something because of a problem with transportation

Often

Sometimes

Never

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* 59. In the past 30 days, did problems with transportation affect your relationship with others?

Often

Sometimes

Never

Section 11: General Feedback

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* 60. What additional transportation services or improvements would make it easier for you to access voting polls, medical appointments, employment, and community activities?