Domestic/household waste collection service Survey

1.Overall, how satisfied are you with the black bin refuse collection service provided by the Council?

2.Is your Household refuse collection serviced by a single bin or communal bins?

Single bin

Communal bins

3.If you answered single bin to question two is your black refuse bin emptied from the front of your property or the rear lane?

Front of Property

Directly at the rear of my property in the lane

Collection location in the rear lane

4.Have you experienced any missed collections in the past six months?

Yes

No

If you answered "Yes" how often has this occurred?

5.How would you rate the customer service when dealing with any queries or
issues regarding the black bin waste collection?

Comments

6.How satisfied are you with the variety of waste disposal options available(e.g., general waste, green garden waste, recyclables, bulk collections)?

7.Are there any additional waste disposal services you would like to see offered by the Council?

Yes

No

If you answered "Yes" please can you detail the additional service you suggest?

8.How clear and informative is the communication you receive about waste collection schedules and any changes (e.g. public holidays, service disruptions)?

Very clear

Somewhat clear

Not so clear

Not at all clear

Comments

9.By what means would you access information relating to the waste collection?

Local radio

Word of mouth

Social Media (Facebook, Twitter, etc)

Douglas City Council Website

10.If a WhatsApp group were available, solely for the purpose of sending notifications about waste collections as they happen, would you be interested in signing up?

Yes

No

11.How important do you think it is for the Council to prioritise sustainability in managing household waste (i.e. recycling programs, reducing waste, education programs, circular economy)?

12.Are you satisfied with the Council's efforts to promote sustainable waste management for households (e.g. recycling initatives)?

If you answered dissatisfied/very dissatisfied do you have any suggestions on how the Council can improve this?

13.If you had to chose what is the most important aspect of the household waste
collection service to you?

Reliability

Sustainability

Cost

Other (please specify)

14.Overall how satisfied are you with the green garden waste bin service

Don't use this service (please specify)

15.Overall, how satisfied are you with the Kerbside recycling scheme provided by the Council?

16.If there was one thing you could suggest to improve about the service provided by the Waste team (whether it is related to recycling, refuse collection, or garden bin collections), what would it be?