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2025/26 Patient Experience Survey

2025/26 Patient Experience Survey

Our goal is to provide timely and high quality services to improve the quality of life for our patients. Would you please take a couple of minutes to complete this questionnaire in order to help us to understand what we are doing well and what we can improve on? Please select only one response for each question.
1.Have you booked an appointment at the clinic online through our Pomelo/Health Myself platform?
2.If you are taking any medication(s), were you asked to bring them to your appointment?
3.Please rate the following when thinking about booking your appointment:
Strongly Agree
Agree
Somewhat Agree
Disagree
Strongly Disagree
Unsure/No strong opinion
Easy to get through to a receptionist by phone
The receptionist was friendly and helpful
4.The last time you were sick or were concerned you had a health problem, did you get an appointment on the date you wanted?
5.On a scale of excellent to poor, how do you feel about your experience in our office?
Excellent
Very Good
Good
Fair
Poor
Unsure/No strong opinion
The cleanliness of the office
The comfort of the reception/waiting area
Your overall experience with our reception staff
Your overall experience with our nursing staff
6.Who is your family physician/primary care provider?
Survey continues on the next page...