LIBRARY SERVICES SURVEY 2020 / 2021

The OUM Library is conducting a survey to assess the satisfaction of library services. Please take a moment to complete this questionnaire. Your participation is Voluntary and Anonymous. Collected data will only be accessible to the library researchers conducting the survey.

THANK YOU FOR YOUR COOPERATION.

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* 1. Respondent Details

Undergraduate

Post Graduate

Academic Staff

Non-Academic Staff

Tutor

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* 2. Gender

Male

Female

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* 3. Semester Intake (Example: Month: 1, Year: 2019)

Month

Year

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* 4. Cluster

Cluster of Business and Management (CBM)

Cluster of Applies Science (CAS)

Cluster of Education and Social Sciences (CESS)

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* 5. Learning Centre

Kelana Jaya

Petaling Jaya

Sri Rampai

Bangi

Kuala Selangor

Shah Alam

Banting

Kota Bharu

Kuala Terengganu

Kuantan

Temerloh

Alor Setar

Sungai Petani

Seberang Jaya

Ipoh

Taiping

Tanjong Malim

Manjung

Melaka

Seremban

Batu Pahat

Johor Bahru

Kuching

Sibu

Bintulu

Miri

Kota Kinabalu

Kota Marudu

Sandakan

Lahad Datu

Tawau

Keningau

Pontian

Kuala Lipis

Greenhill

Simpang Renggam

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* 6. How frequently do you come/visit the library?

Every day

Once a week

Once a month

Once a semester

Never

Others

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* 7. How often do you access the library portal/Website?

Every day

Once a week

Once a month

Once a semester

Never

Others

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* 8. Why do you visit the library or library portal/website?

Assignment

Asked library staff for assistance

Group Discussion

Place to study

Using Library online database

Research

Others

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* 9. Students access the library portal using

Personal computer (PC)

Laptop

Smartphone

Others

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* 10. Please indicate your level of satisfaction for each statement according to the scale given.

	Very dissatisfied	Dissatisfied	Moderately satisfied	Satisfied	Very satisfied
Library opening hours	Library opening hours Very dissatisfied	Library opening hours Dissatisfied	Library opening hours Moderately satisfied	Library opening hours Satisfied	Library opening hours Very satisfied
Learning environment (temperature and lighting)	Learning environment (temperature and lighting) Very dissatisfied	Learning environment (temperature and lighting) Dissatisfied	Learning environment (temperature and lighting) Moderately satisfied	Learning environment (temperature and lighting) Satisfied	Learning environment (temperature and lighting) Very satisfied
Library collections & Databases (books / eBooks, eJournals /) provide relevant recourse	Library collections & Databases (books / eBooks, eJournals /) provide relevant recourse Very dissatisfied	Library collections & Databases (books / eBooks, eJournals /) provide relevant recourse Dissatisfied	Library collections & Databases (books / eBooks, eJournals /) provide relevant recourse Moderately satisfied	Library collections & Databases (books / eBooks, eJournals /) provide relevant recourse Satisfied	Library collections & Databases (books / eBooks, eJournals /) provide relevant recourse Very satisfied
Electronic resource accessible from home or office	Electronic resource accessible from home or office Very dissatisfied	Electronic resource accessible from home or office Dissatisfied	Electronic resource accessible from home or office Moderately satisfied	Electronic resource accessible from home or office Satisfied	Electronic resource accessible from home or office Very satisfied
Library provide relevant resource	Library provide relevant resource Very dissatisfied	Library provide relevant resource Dissatisfied	Library provide relevant resource Moderately satisfied	Library provide relevant resource Satisfied	Library provide relevant resource Very satisfied
Self Check Machine / library Book Drop (Main library) / Online book renewal	Self Check Machine / library Book Drop (Main library) / Online book renewal Very dissatisfied	Self Check Machine / library Book Drop (Main library) / Online book renewal Dissatisfied	Self Check Machine / library Book Drop (Main library) / Online book renewal Moderately satisfied	Self Check Machine / library Book Drop (Main library) / Online book renewal Satisfied	Self Check Machine / library Book Drop (Main library) / Online book renewal Very satisfied
Library Wi-Fi	Library Wi-Fi Very dissatisfied	Library Wi-Fi Dissatisfied	Library Wi-Fi Moderately satisfied	Library Wi-Fi Satisfied	Library Wi-Fi Very satisfied
Interlibrary Loan (Book request with others Library)	Interlibrary Loan (Book request with others Library) Very dissatisfied	Interlibrary Loan (Book request with others Library) Dissatisfied	Interlibrary Loan (Book request with others Library) Moderately satisfied	Interlibrary Loan (Book request with others Library) Satisfied	Interlibrary Loan (Book request with others Library) Very satisfied
Document Delivery Service (Article request)	Document Delivery Service (Article request) Very dissatisfied	Document Delivery Service (Article request) Dissatisfied	Document Delivery Service (Article request) Moderately satisfied	Document Delivery Service (Article request) Satisfied	Document Delivery Service (Article request) Very satisfied
Intralibrary Loan (book request within OUM)	Intralibrary Loan (book request within OUM) Very dissatisfied	Intralibrary Loan (book request within OUM) Dissatisfied	Intralibrary Loan (book request within OUM) Moderately satisfied	Intralibrary Loan (book request within OUM) Satisfied	Intralibrary Loan (book request within OUM) Very satisfied
Online databases eBook & eJournals (e.g. Emerald, Ebscohost, ProQuest) easy to access	Online databases eBook & eJournals (e.g. Emerald, Ebscohost, ProQuest) easy to access Very dissatisfied	Online databases eBook & eJournals (e.g. Emerald, Ebscohost, ProQuest) easy to access Dissatisfied	Online databases eBook & eJournals (e.g. Emerald, Ebscohost, ProQuest) easy to access Moderately satisfied	Online databases eBook & eJournals (e.g. Emerald, Ebscohost, ProQuest) easy to access Satisfied	Online databases eBook & eJournals (e.g. Emerald, Ebscohost, ProQuest) easy to access Very satisfied
Library staff are competent and professional	Library staff are competent and professional Very dissatisfied	Library staff are competent and professional Dissatisfied	Library staff are competent and professional Moderately satisfied	Library staff are competent and professional Satisfied	Library staff are competent and professional Very satisfied
Adequate channel to ask any assistance from library staff	Adequate channel to ask any assistance from library staff Very dissatisfied	Adequate channel to ask any assistance from library staff Dissatisfied	Adequate channel to ask any assistance from library staff Moderately satisfied	Adequate channel to ask any assistance from library staff Satisfied	Adequate channel to ask any assistance from library staff Very satisfied
User education sessions	User education sessions Very dissatisfied	User education sessions Dissatisfied	User education sessions Moderately satisfied	User education sessions Satisfied	User education sessions Very satisfied
Students easily access digital materials to complete assignments	Students easily access digital materials to complete assignments Very dissatisfied	Students easily access digital materials to complete assignments Dissatisfied	Students easily access digital materials to complete assignments Moderately satisfied	Students easily access digital materials to complete assignments Satisfied	Students easily access digital materials to complete assignments Very satisfied
Online resources (e.g. online articles, databases, eBooks) are useful and help students prepares for examination	Online resources (e.g. online articles, databases, eBooks) are useful and help students prepares for examination Very dissatisfied	Online resources (e.g. online articles, databases, eBooks) are useful and help students prepares for examination Dissatisfied	Online resources (e.g. online articles, databases, eBooks) are useful and help students prepares for examination Moderately satisfied	Online resources (e.g. online articles, databases, eBooks) are useful and help students prepares for examination Satisfied	Online resources (e.g. online articles, databases, eBooks) are useful and help students prepares for examination Very satisfied
Students face internet service constraints	Students face internet service constraints Very dissatisfied	Students face internet service constraints Dissatisfied	Students face internet service constraints Moderately satisfied	Students face internet service constraints Satisfied	Students face internet service constraints Very satisfied
Online enquiry service (e.g. Library Chat, Ask the Library, Library WhatsApp)	Online enquiry service (e.g. Library Chat, Ask the Library, Library WhatsApp) Very dissatisfied	Online enquiry service (e.g. Library Chat, Ask the Library, Library WhatsApp) Dissatisfied	Online enquiry service (e.g. Library Chat, Ask the Library, Library WhatsApp) Moderately satisfied	Online enquiry service (e.g. Library Chat, Ask the Library, Library WhatsApp) Satisfied	Online enquiry service (e.g. Library Chat, Ask the Library, Library WhatsApp) Very satisfied
Library Workshops help students with learning and research needs (if you have attended any, e.g. Online Information Skills Workshop)	Library Workshops help students with learning and research needs (if you have attended any, e.g. Online Information Skills Workshop) Very dissatisfied	Library Workshops help students with learning and research needs (if you have attended any, e.g. Online Information Skills Workshop) Dissatisfied	Library Workshops help students with learning and research needs (if you have attended any, e.g. Online Information Skills Workshop) Moderately satisfied	Library Workshops help students with learning and research needs (if you have attended any, e.g. Online Information Skills Workshop) Satisfied	Library Workshops help students with learning and research needs (if you have attended any, e.g. Online Information Skills Workshop) Very satisfied

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* 11. Overall, the service meets my needs.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

LIBRARY SERVICES SURVEY 2020 / 2021

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* 1. Respondent Details

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* 2. Gender

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* 3. Semester Intake (Example: Month: 1, Year: 2019)

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* 4. Cluster

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* 5. Learning Centre

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* 6. How frequently do you come/visit the library?

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* 7. How often do you access the library portal/Website?

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* 8. Why do you visit the library or library portal/website?

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* 9. Students access the library portal using

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* 10. Please indicate your level of satisfaction for each statement according to the scale given.

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* 11. Overall, the service meets my needs.

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* 12. Do you have any other suggestions or comments for improvement?