Volusia County Fire Rescue is dedicated to continuous improvement of the services we provide to the community we serve. This includes Emergency Medical Services, Fire Prevention and Suppression, Public Education, and Emergency Management to residents who live outside of city/municipal boundaries within the county (i.e., unincorporated areas), and in the cities of Lake Helen, Oak Hill, and Pierson.

Please take the time to evaluate and reflect on these services. We will utilize your responses/recommendations as part of our Strategic Plan for improvement.

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* 1. Do you live inside or outside a city limit or municipal boundary?

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* 2. What is your current address?

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* 3. Do you own a business outside of city limits (i.e., in unincorporated areas) in Volusia County , Lake Helen, Oak Hill, or Pierson?

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* 4. What typically brings you to the unincorporated areas of Volusia County, Lake Helen, Oak Hill, or Pierson? (Check all that apply.)

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* 5. Have you had any direct experience with Volusia County Fire Rescue in the last 12 months?

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* 6. Were your experiences usually the result of an emergency call to 911?

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* 7. Please explain the nature of your experiences, if any, with Volusia County Fire Rescue (i.e., how did Volusia County Fire Rescue help you):

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* 8. Volusia County Fire Rescue provides a number of services to the community; many of them are listed below. Please indicate how important you think it is for Fire Rescue to provide each service, on a scale from "Not at all important" to "Extremely important."

  Not at all important Not so important Somewhat important Very important Extremely important
Emergency Medical Services
Blood pressure checks
Vehicle extrication (Jaws of Life)
Fire Suppression
Mass casualty/Incident response
Disaster preparedness for the County
Response to disasters in other communities
Urban Search and Rescue
Hazardous Materials Incident Response Team
Wildfire Protection/Prevention
Fire safety education
Fire station tours
CPR classes
Smoke detector checks
Fire safety inspections of all businesses
Voluntary home safety inspections

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* 9. Please rank the following in order of importance, with the top choice (1) as most important to you, and the bottom (3) as the least important to you.

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* 10. Please rank the following in order of importance, with the top choice (1) as most important to you, and the bottom (3) as the least important to you.

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* 11. Please rank the following in order of importance, with the top choice (1) as most important to you, and the bottom (3) as the least important to you.

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* 12. Of the following options, which top three expectations of Volusia County Fire Rescue are most important to you? (Please select only your top three (3))

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* 13. Please list any other services you think Volusia County Fire Rescue should provide:

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* 14. On a scale of 1 to 10, with 10 being "Very confident",  please rate how confident you are that Volusia County Fire Rescue provides a quick emergency response.

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* 15. On a scale of 1 to 10, with 10 being “Very engaged”, please rate how engaged you feel Volusia County Fire Rescue is with the community.

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* 16. On a scale of 1 to 10, with 10 being “Extremely attentive”, please rate how attentive you feel Volusia County Fire Rescue is to the needs of the community.

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* 17. We will be conducting meetings with community members over the next few weeks to discuss these topics in more detail. If you would like to participate in one of these meetings, working together with your local Firefighters,   please indicate your preference below, and we will let you know when the meetings will be held.

Please note, these meetings will be held virtually due to the current pandemic.

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* 18. Contact Email:

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