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Understanding People's Experiences of Serious and Enduring Mental Illness Care in Worcestershire

Healthwatch Worcestershire is the independent voice for people who use health and care services. We will use responses to:
  • Build a clear picture of people’s experiences of mental health services and their carers
  • Understand what is working well and what could be improved
  • Share feedback and recommendations with the NHS to help improve services in Worcestershire
Please complete this survey if you live in Worcestershire and:
  • have been living with a serious and enduring mental health diagnosis for at least two years
  • caring for someone with a serious and enduring mental health diagnosis.

Why are we asking you to complete this survey?

We want to gain an understanding of your experiences using NHS mental health services, good, bad or in the middle and how services have impacted everyday life and wellbeing.

Please note In this survey, we use the term serious and enduring mental health condition to mean a mental health condition that has been diagnosed at least 2 years ago and has had a long‑term impact on someone’s life, often requiring ongoing NHS mental health support.
There are no right or wrong answers. We want to hear your honest experiences.
1.I consent to my answers being used anonymously for this project to help Healthwatch make recommendations which will impact future services
2.Please choose the option that applies to you
3.When were you or the person you are caring for first diagnosed with a serious and enduring mental health condition?
4.Question:
Are you currently receiving care or support from any of the following services? (Please tick ALL that apply)
5.If you are receiving care or support, do you feel it is adequate? Please give details.
6.If you answered None to question 4, do you feel you should be receiving support or care from NHS community mental health services?

Please give as much detail as you can
7.Optional: If you’re happy to, please share the first part of your postcode (for example, WR1 or B98):
8.How easy or difficult is it for you (or the person you care for) to get help from NHS mental health services?
9.What are the barriers (if applicable) to accessing services?
10.How well do staff listen and involve you in decisions about care?
11.Do you (or the person you care for) have a care plan and ongoing support that reflects current needs and helps manage mental (and physical) health day to day?
12.If you (or the person you care for) have experienced a mental health crisis, did you get the right help at the right time from mental health services?
13.In your opinion do the services you receive support you (or the person you care for) to live a contented life, (safe housing, seeing friends, hobbies, activities, work or volunteering)?
14.If you are a carer, do you feel recognised, included and supported by mental health services in your caring role?
15.Please give more information about your answer if you wish
16.What is the biggest challenge you currently face in managing mental health and wellbeing (for you or the person you care for)?
17.What one change would make the biggest difference to care and support for you (or the person you care for)?
18.How did you hear about this survey?
(Please select all that apply)
If you need support or advice regarding your mental health, please click this link for information