2025 NWT Patient Experience Questionnaire-Inpatient |
Your Experience Counts!
PURPOSE OF THE QUESTIONNAIRE
The Department of Health and Social Services aims to understand how people experience healthcare services through this questionnaire. Your feedback on accessing and receiving healthcare in the Northwest Territories is important for us to know how well we are doing and how we can improve.
The Department of Health and Social Services aims to understand how people experience healthcare services through this questionnaire. Your feedback on accessing and receiving healthcare in the Northwest Territories is important for us to know how well we are doing and how we can improve.
The information you provide in the questionnaire will be analyzed and compiled with other responses to create a report. The summary report will be posted publicly and will help to:
• improve cultural safety for Indigenous residents;
• support efforts to eliminate anti-Indigenous racism and improve client experience and health outcomes; and
• improve health system accountability and quality of care.
• improve cultural safety for Indigenous residents;
• support efforts to eliminate anti-Indigenous racism and improve client experience and health outcomes; and
• improve health system accountability and quality of care.
CONFIDENTIALITY/PRIVACY
Your responses and the information provided in this questionnaire is anonymous and confidential. This questionnaire is not meant to collect your personal information and is being conducted for continuous quality improvement purposes in accordance with the Health Information Act (HIA). This means that this questionnaire does not ask for your name and all the information you share will not be disclosed elsewhere.
Your responses and the information provided in this questionnaire is anonymous and confidential. This questionnaire is not meant to collect your personal information and is being conducted for continuous quality improvement purposes in accordance with the Health Information Act (HIA). This means that this questionnaire does not ask for your name and all the information you share will not be disclosed elsewhere.
We look forward to learning about your most recent healthcare experiences, but your participation is completely voluntary. The health facility will not know who has completed the questionnaire and your participation will not impact the care you receive. If you start to participate but change your mind for any reason, you can withdraw your consent to participate. You can also skip any question and move on to the next question at any point in the questionnaire.
Your healthcare provider will not see your answers. Only the questionnaire team at the Department of Health and Social Services will see your answers. We will group all responses together and share a summary in a public report, but no personal details will be included.
COMPLETING THE QUESTIONNAIRE
You can fill out this questionnaire for yourself or for someone else, like your child or someone you take care of. If you need help, ask a family member, friend, or a trusted healthcare professional for assistance. You may choose to complete this questionnaire either online or on paper. All questions are optional, and you can skip any question at any time.
You can fill out this questionnaire for yourself or for someone else, like your child or someone you take care of. If you need help, ask a family member, friend, or a trusted healthcare professional for assistance. You may choose to complete this questionnaire either online or on paper. All questions are optional, and you can skip any question at any time.
You can take breaks while you answer the questionnaire, but please do not close the questionnaire page until you are done because your responses will not be saved.
The questionnaire will take approximately 10-15 minutes to complete for most people.
If you have questions about this questionnaire, you can reach out to Corporate Planning, Reporting and Evaluation division of the Department of Health and Social Services, at 867-767-9053, ext.49201 or email us at HSS_PEQ@gov.nt.ca.
Note: because the questionnaire is confidential, the Department of Health and Social Services cannot follow up directly with you on any feedback, complaint, or compliment shared in this questionnaire. If you want to talk to someone directly with feedback and need a response, please contact the Office of Client Experience at HSS_Clientexperience@gov.nt.ca or via their toll free line at 1-855-846-9601.