Member Satisfaction Questionnaire June 2025
Thank you for taking a few moments to complete our questionnaire!
1.
What is your account number (Optional, please enter a random number to proceed)
2.
Member Name:
3.
Recently you performed transactions at The Energy Credit Union. How satisfied were you with the product/service(s) you received?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied, please explain.
4.
Were your needs understood and properly addressed by Credit Union staff?
Yes.
No, please explain.
5.
Did you encounter any questions or concerns during the process?
Yes
No
6.
Were you satisfied with how the Credit Union staff addressed and resolved your questions or concerns?
Yes.
No, please explain.
7.
How quickly was your request processed, did the timeline meet or exceed your expectations
Exceeded expectations
Met expectations
Below expectations. Please explain.
8.
Is The Energy Credit Union your primary Financial Institution?
Yes
No
Unsure, please explain.
9.
When got your last lending product at The Energy Credit Union (Loan/Line of Credit/Mortgage), were you offered Life/Disability Protection?
Yes
No
N/A
10.
When you got your last deposit product at The Energy Credit Union(RRSP/ Term Deposit/ Tax Free Savings Account), were you offered information about deposit insurance?
Yes
No
N/A
11.
Are you interested in receiving further information on any of The Energy Credit Union's other products or services?
Yes
No
If yes, which products or services would you like to learn more about?
12.
When did you last visit our website or perform an online or mobile banking transaction?
Within the past seven days
Within the past month
Within the past three months
More than three months ago
Never
13.
How confident are you using our digital banking options?
Extremely confident
Very confident
Somewhat confident
Not so confident
Not at all confident
14.
What can the credit union do to increase your confidence with our digital banking options?
Offer more Spotlight Social in person, group events to familiarize me with digital banking.
Private, in person, one on one sessions with Credit Union staff.
Virtual, one on one sessions with Credit Union staff (via Zoom or phone).
I am only interested in accessing my account in person at a branch, during regular business hours.
Nothing, I am very confident accessing my account digitally.
Other (please specify)
15.
How probable is it that you would recommend our credit union to friends or family?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
Other (please specify)
16.
Could you kindly share a testimonial about your experience that we can feature on our website?
No
Yes, please enter your testimonial below.
17.
Do you have feedback or suggestions to make your experience even better?
No
Yes, Please describe below.
Current Progress,
0 of 17 answered
