2026 FenderBender Reader's Choice - OEM Parts Dealers In Partnership With Collision Advice Survey

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Price/discounts	Price/discounts 1	Price/discounts 2	Price/discounts 3	Price/discounts 4	Price/discounts 5	Price/discounts 6	Price/discounts 7	Price/discounts 8	Price/discounts 9	Price/discounts 10
Inventory	Inventory 1	Inventory 2	Inventory 3	Inventory 4	Inventory 5	Inventory 6	Inventory 7	Inventory 8	Inventory 9	Inventory 10
Delivery	Delivery 1	Delivery 2	Delivery 3	Delivery 4	Delivery 5	Delivery 6	Delivery 7	Delivery 8	Delivery 9	Delivery 10
Knowledge/experience	Knowledge/experience 1	Knowledge/experience 2	Knowledge/experience 3	Knowledge/experience 4	Knowledge/experience 5	Knowledge/experience 6	Knowledge/experience 7	Knowledge/experience 8	Knowledge/experience 9	Knowledge/experience 10
Ability to order through online platforms	Ability to order through online platforms 1	Ability to order through online platforms 2	Ability to order through online platforms 3	Ability to order through online platforms 4	Ability to order through online platforms 5	Ability to order through online platforms 6	Ability to order through online platforms 7	Ability to order through online platforms 8	Ability to order through online platforms 9	Ability to order through online platforms 10
Personal relationships	Personal relationships 1	Personal relationships 2	Personal relationships 3	Personal relationships 4	Personal relationships 5	Personal relationships 6	Personal relationships 7	Personal relationships 8	Personal relationships 9	Personal relationships 10
Return policies	Return policies 1	Return policies 2	Return policies 3	Return policies 4	Return policies 5	Return policies 6	Return policies 7	Return policies 8	Return policies 9	Return policies 10

Price/discounts

Price/discounts 1

Price/discounts 2

Price/discounts 3

Price/discounts 4

Price/discounts 5

Price/discounts 6

Price/discounts 7

Price/discounts 8

Price/discounts 9

Price/discounts 10

Inventory

Inventory 1

Inventory 2

Inventory 3

Inventory 4

Inventory 5

Inventory 6

Inventory 7

Inventory 8

Inventory 9

Inventory 10

Delivery

Delivery 1

Delivery 2

Delivery 3

Delivery 4

Delivery 5

Delivery 6

Delivery 7

Delivery 8

Delivery 9

Delivery 10

Knowledge/experience

Knowledge/experience 1

Knowledge/experience 2

Knowledge/experience 3

Knowledge/experience 4

Knowledge/experience 5

Knowledge/experience 6

Knowledge/experience 7

Knowledge/experience 8

Knowledge/experience 9

Knowledge/experience 10

Ability to order through online platforms

Ability to order through online platforms 1

Ability to order through online platforms 2

Ability to order through online platforms 3

Ability to order through online platforms 4

Ability to order through online platforms 5

Ability to order through online platforms 6

Ability to order through online platforms 7

Ability to order through online platforms 8

Ability to order through online platforms 9

Ability to order through online platforms 10

Personal relationships

Personal relationships 1

Personal relationships 2

Personal relationships 3

Personal relationships 4

Personal relationships 5

Personal relationships 6

Personal relationships 7

Personal relationships 8

Personal relationships 9

Personal relationships 10

Return policies

Return policies 1

Return policies 2

Return policies 3

Return policies 4

Return policies 5

Return policies 6

Return policies 7

Return policies 8

Return policies 9

Return policies 10

Question Title

* 2. What other reasons do you choose to buy from select parts dealers?

Question Title

* 3. Who in your shop is responsible for making parts type selections before parts are ordered?

Parts or Production Manager

Service Writer/Advisor/Estimator

Other Manager

Technician

Owner

Insurer

Customer

Other (please specify)

Question Title

* 4. Who handles parts ordering in your shop?

Parts or Production Manager

Service Writer/Advisor/Estimator

Other Manager

Technician

Owner

Other (please specify)

Question Title

* 5. What percentage of your parts orders are OEM?

100

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 6. What are the main factors that prevent you from using OEM parts 100% of the time? (check all that apply)

Insurer requirements/recommendations

Customer selections

Availability

Price

Speed of delivery

Customer pay jobs

Age of vehicle

Avoiding total loss/minimizing repair cost

Other (please specify)

Question Title

* 7. How do you typically source and order OEM parts?

Online (e.g. CollisionLink, OPSTrax, CCC, PartsTrader, etc.)

Fax

Telephone

Other (please specify)

2026 FenderBender Reader's Choice - OEM Parts Dealers In Partnership With Collision Advice

Question Title

* 1. On a scale of 1 (lowest) to 10 (highest), how much does each of the following influence what OEM parts dealers you choose to buy from?

Question Title

* 2. What other reasons do you choose to buy from select parts dealers?

Question Title

* 3. Who in your shop is responsible for making parts type selections before parts are ordered?

Question Title

* 4. Who handles parts ordering in your shop?

Question Title

* 5. What percentage of your parts orders are OEM?

Question Title

* 6. What are the main factors that prevent you from using OEM parts 100% of the time? (check all that apply)

Question Title

* 7. How do you typically source and order OEM parts?

Question Title

* 8. What online OEM parts procurement tools do you use? (please rank in order of preference)

Question Title

* 9. What is the #1 factor for your highest ranking in the previous question?