SurveyMonkey Powered Online Survey

FINAL Impact Assessment - October 2022 Floods

Murray Regional Tourism and Destination Riverina Murray are seeking to understand the impact of floods on tourism businesses in the Riverina Murray during the peak school holiday period. We have received anecdotal feedback but need industry data to support our continued advocacy efforts to government.

We’ve shortened the survey to make it quicker and easier to respond to. It should take between 5-10 minutes to complete. The questions refer to the peak period from 19th December 2022 – 31st January 2023 and Easter 2023.

The survey will be open for responses until 5pm, Friday 24th February.

Thanks for your support and contribution to this important project.

Question Title

* 1. First Name and Surname

Question Title

* 2. Organisation or Business name

Question Title

* 3. Phone Number (preferably mobile)

Question Title

* 4. Email address

Question Title

* 5. Local Government Area

Albury

Balranald

Berrigan

Bland

Campaspe

Carrathool

Coolamon

Cootamundra-Gundagai

Edward River

Federation

Gannawarra

Griffith

Greater Hume

Hay

Junee

Leeton

Lockhart

Mildura

Moira

Murray River

Murrumbidgee

Narrandera

Snowy Valleys

Swan Hill

Temora

Wagga Wagga

Wentworth

Wodonga

Other (please specify)

Question Title

* 6. Please outline the industry sector you are responding from;

Accommodation

Food & Drink

Retail

Events

Attraction

Golf

River Based Tour Operator

Other Tour Operator

Supplies to the Tourism Industry - eg: Laundry, Cleaners, Printer etc

Other (please specify)

Question Title

* 7. If Accommodation, please select from the following;

Hotel

Holiday House

Motel

Cottages

Resort

Farmstay

Bed & Breakfast

Retreats/Lodges

Caravan, Camping & Holiday Parks

Backpackers

Serviced Apartments

Houseboat

Accommodation Booking Service

Other (please specify)

Question Title

* 8. What was the impact on your business? (you may select more than one)

Could not operate business due to high water levels

Cancellations

Reduced Visitor Satfisfaction

Complaints / Concerns by visitors

Shortened length of stay

Reduction in bookings

Reduction in turnover

Reduced hours for staff

Staff Redundancies

Last minute postponement of bookings

Cancelled or postponed event

Increase in bookings

Increase in turnover

Other (please specify)

Question Title

* 9. Estimated % of cancelled bookings (19 Dec – 31 Jan).

No cancelled bookings

1-20%

21-40%

41-60%

61-80%

81-99%

100%

Question Title

* 10. What is the estimated change in your BUSINESS REVENUE (19 Dec – 31 Jan), compared to the same time in 2019?

No Change

up 1-20%

up 21-40%

up 41-60%

up 61-80%

up 81-99%

up 100%

down 1-20%

down 21-40%

down 41-60%

down 61-80%

down 81-99%

down 100%

Question Title

* 11. What is the approximate dollar value of CANCELLATIONS and REDUCED REVENUE (19 Dec – 31 Jan) compared to the same time in 2019?

$0 - there has been no loss

$1 - $25,000

$26,000 - $50,000

$51,000 - $100,000

$101,000 - $200,000

$201,000 - $300,000

$301,000 - $400,000

$401,000 - $500,000

$501,000+

Question Title

* 12. Have you experienced a decline in forward bookings for the EASTER school holidays, compared to the same time in 2022?

No decline

down 1-20%

down 21-40%

down 41-60%

down 61-80%

down 81-99%

down 100%

Question Title

* 13. Have other external flood related issues had an impact on your business? (eg road closures, damage to public infrastructure, media messaging)

Yes

If YES, please specify?

Question Title

* 14. Is your business at risk of closing without financial support?

Yes

Please specify

Question Title

* 15. Did you have business insurance during this time?

YES - Loss of income ONLY

YES - Flood ONLY

YES - Both loss of income and flood insurance

NO - I am unable to obtain FLOOD insurance due to my location/zoning

NO - I am unable to afford insurance, the premiums are too high

Other (please specify)

Question Title

* 16. What do you consider to be the MOST urgent priority for your business right now

Question Title

* 17. Are you happy for Murray Regional Tourism or Destination Riverina Murray to contact you regarding this survey?

Yes

FINAL Impact Assessment - October 2022 Floods

Question Title

* 1. First Name and Surname

Question Title

* 2. Organisation or Business name

Question Title

* 3. Phone Number (preferably mobile)

Question Title

* 4. Email address

Question Title

* 5. Local Government Area

Question Title

* 6. Please outline the industry sector you are responding from;

Question Title

* 7. If Accommodation, please select from the following;

Question Title

* 8. What was the impact on your business? (you may select more than one)

Question Title

* 9. Estimated % of cancelled bookings (19 Dec – 31 Jan).

Question Title

* 10. What is the estimated change in your BUSINESS REVENUE (19 Dec – 31 Jan), compared to the same time in 2019?

Question Title

* 11. What is the approximate dollar value of CANCELLATIONS and REDUCED REVENUE (19 Dec – 31 Jan) compared to the same time in 2019?

Question Title

* 12. Have you experienced a decline in forward bookings for the EASTER school holidays, compared to the same time in 2022?

Question Title

* 13. Have other external flood related issues had an impact on your business? (eg road closures, damage to public infrastructure, media messaging)

Question Title

* 14. Is your business at risk of closing without financial support?

Question Title

* 15. Did you have business insurance during this time?

Question Title

* 16. What do you consider to be the MOST urgent priority for your business right now

Question Title

* 17. Are you happy for Murray Regional Tourism or Destination Riverina Murray to contact you regarding this survey?

Question Title

* 18. Anything further to add?