Scotwest Credit Union Member Survey 2025

Your feedback is important to us and helps shape future products and services to suit your needs. We would like to understand what you value most about your membership and what we can do to make it easier for you to deal with us .

This short survey should take no longer than 5 minutes to complete and you could also be in with a chance to win £100!

Question Title

* 1. Have you contacted Scotwest in the past 12 months for any reason?

Yes

Question Title

* 2. If yes, how did you contact us? (select any that apply)

Telephone

Online Banking Secured Messaging

Website Contact Us Form

Social Media

In person

Other (please specify)

Question Title

* 3. What did your query relate to?

Membership Application

Loan Application

New Account

Change of details

Payment to Account

Account management (ie. password changes, support with online banking or mobile app)

Other (please specify)

Question Title

* 4. How easy was it to get the help you needed, the first time you contact us?

Very easy

Easy

Difficult

Very difficult