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Douglas City Library Non-User Survey

We are interested to learn why people don’t use Douglas City Library (DCL) and how we could attract new members. We would appreciate you taking part in this survey, it should take no longer than 5 minutes and your feedback will be treated anonymously. Thank you.
1.Have you ever been a member of DCL?
2.Have you ever used DCL?
3.Reasons for non-use of DCL - please mark all boxes that apply
4.If you enjoy reading, what other ways do you access reading materials, e.g. books, magazines, newspapers? Please mark all boxes that apply
5.Do you follow the library on either Facebook or Instagram?
6.About you
Which most accurately describes you? Choose as many as you like
7.Age
8.What are the first 3 digits of your postcode?
9.Which of the following describes you best?
10.Awareness of services provided

Membership to DCL is free to all Island residents, DCL is open 6 days a week including until 7pm every Thursday and no longer charges overdue fines. Below is a list of services offered by DCL

Please mark column 1 if you are aware that DCL provides this service

Please mark column 2 if you were unaware that DCL provides this service

Please mark column 3 if you would use this service now you know its available
Aware
Not Aware
Would Use
Fiction and nonfiction books for children and adults
Graphic novels/comics/manga
Large Manx collection
Large print books
Audiobooks on CD
Children’s area with games, colouring in etc.
Dyslexia-friendly books for children
IOM Post Office Pay&Post self-service kiosk
Online resources including Ancestry, Oxford Dictionary of National Biography & Britannica Online
Free digital service for eBooks and audiobooks via the Libby and BorrowBox apps
Free digital magazine and newspaper access via the PressReader app
One-to-one ‘how to’ app sessions
PC access and free wifi
Downstairs study area with charging points
Photocopier & Printer
Disabled toilet with baby-change facilities
Free period products
Hot drinks machine for £1 & free water refill station
Free jigsaw swap
Events & activities including Story Time, Summer Reading Challenge, Winter Coffee Mornings
Comfy seating throughout the library
Selection of newspapers and magazines, including 'Which?' to read in the library
11.Any other comments
Thank you for completing this survey.