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BYBLACK VALUE FEEDBACK SURVEY - Fall 2025

Your feedback is important to us!

U.S. Black Chambers, Inc. (USBC) powers the ByBlack Platform which provides free services to list or certify your business. Our goal is to provide a search portal to find Black firms nationally for commerce, contracts and other opportunities. To continue improving the ByBlack Platform and better serve your needs, we invite you to participate in a brief feedback survey. The survey will take just a few minutes to complete and covers topics such as your overall satisfaction, experience with platform features, and any suggestions you may have for improvements. Your input is crucial in helping us enhance the ByBlack Platform. Your responses will remain confidential and will be used solely to improve our services.
1.Are you a business owner?(Required.)
2.If so, does the business sell products or services?
3.Please select the category that best describes your business.
4.Is your business listed on the ByBlack Directory?(Required.)
5.Is your business ByBlack ‘Black-Owned’ Certified?(Required.)
6.If yes, has your certification award led to any of the following outcomes? Please select all that apply:
7.How did you first hear about the ByBlack Platform?(Required.)
8.Which of the following best describes your engagement with ByBlack?(Required.)
9.How valuable do you find the ByBlack National Business Directory for visibility and connections?(Required.)
10.How valuable do you find the ByBlack Certification Program for contracts and credibility?(Required.)
11.How likely are you to recommend the ByBlack Platform to other Black-owned businesses?(Required.)
12.How satisfied are you with the usability of the ByBlack website and search portal?(Required.)
13.What challenges, if any, have you faced while using the ByBlack Platform?
14.Are you familiar with our recent Fund for Social Equity (FSE) study? If so, how helpful have these reports been in understanding how to market your business and the overall market conditions for Black-owned businesses? What additional information or reports would you like to see in the future?
15.Thinking about your monthly spending, how much do you typically spend with Black-owned businesses? Do you use any tools to track your spending or finances, and if not, what challenges or barriers make it difficult?(Required.)
16.Where do you typically purchase Black-owned products or services? (Select all that apply)
17.Has your participation in ByBlack increased your interest in learning more about other American Express business resources? Select all that apply:(Required.)
18.Do you feel American Express offers products and services that are relevant for your business? If no, please share more details why?(Required.)
19.If you are a product based business and interested in advertising your products on ByBlack, please provide your email address to be contacted for more information.
20.Is there anything else you would like to share about your experience with the ByBlack Platform?