Skip to content

The Star Survey 2025/26

How satisfied are you?

This is your chance to make a difference…

Every other year, all social-housing providers must gather data so that the government can see how we’re doing. We are compared with all other social housing providers in Wales and you will be able to see where ateb ranks – the results will be available online in 2026.

Please take your time to complete this short questionnaire and remember to take part in the £100 prize draw at the end.
If you would like this report in any other format or language, please contact ateb
This survey will be open until 30/01/26
1.How satisfied or dissatisfied are you with the service provided by ateb?
2.Generally, how satisfied or dissatisfied are you with the way ateb deals with repairs and maintenance?
3.How satisfied or dissatisfied are you with your neighbourhood as a place to live?
4.How satisfied or dissatisfied are you that ateb listens to your views and acts upon them?
5.Thinking about your home specifically, how satisfied or dissatisfied are you that ateb provides a home that is safe and secure?
6.How satisfied or dissatisfied are you with the way ateb deals with anti-social behaviour?
7.How satisfied or dissatisfied are you with opportunities given to you to participate in ateb's decision making processes?
8.How satisfied or dissatisfied are you that ateb gives you a say in how services are managed?
9.To what extent do you agree with the following statement - "I trust ateb"
10.To make sure we are hearing from a wide range of our customers, please tell us what age category do you fit into? (Optional)
(ateb may be required to share this data with Welsh Government as part of their equality, diversity and inclusion standards.  By entering information here, you are agreeing to allow ateb to share this data with Welsh Government.)
11.If a member of staff is running this survey, please write staff member's name here. If not, please leave blank:
12.If you would like to enter our prize draw for the chance of winning £100 worth of on-line vouchers, please provide your name, email address & phone number here: (We will use this information only for the purposes of competing in the prize draw &/or aiming to resolve any issues that have been brought to our attention through this survey & will be destroyed within 4 months). Staff of ateb may not enter. You must be an ateb customer to take part in this draw. We will contact the winner during the week of 16/03/26.
RESULTS: To see what this survey revealed, you are very welcome to attend our on-line Survey Planning Group on Tuesday March the 10th 2026, from 10:00 until 11:00. Please contact Ali Evans 01437 774766 / 07500 446611 / engage@atebgroup.co.uk for a link to this forum, or for an alternative copy of the results.
A full report showing the results of this survey will be available on our website by May 2026, on the News & Events page

YOUR OPINION COUNTS – THANK YOU FOR TALKING WITH ATEB
Current Progress,
0 of 12 answered