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Union Station Wayfinding & Signage Experience Survey

The Greater Hartford Transit District (GHTD) is conducting a study to improve signage and wayfinding at Hartford’s Historic Union Station. This is a vital transportation hub connecting rail, bus, taxi, and pedestrian networks across the region.

We invite you to share your experiences using the station and navigating its facilities. Your feedback will help us understand how people move through Union Station today, identify challenges, and inform the development of a comprehensive signage and wayfinding plan to enhance safety, accessibility, and the overall visitor experience.

The survey should take less than 5 minutes to complete. Thank you for helping shape the future of Union Station.
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1.Why did you recently visit Union Station?
2.Which best describes you:
3.How often do you visit Union Station?
4.If monthly or less, what is the first thing you look for?
5.If more often than monthly, what time of day do you usually go?
6.How do you usually get to Union Station?
7.How easy or difficult was it to find where you needed to go at Union Station?
8.If very confusing, can you describe what made it confusing to find your way? (For example: rushed on time, unclear signs, layout, lighting, crowding, unclear options, or too many routes to choose from.)
9.How would you rate accessibility for all travelers (including people with disabilities, wheelchairs, strollers, luggage, etc.)
Unsupportive
Neutral
Very Supportive
10.How comfortable/safe do you feel moving through Union Station?
Very Comfortable
Neutral
Often Uncomfortable
11.How would you describe overall pedestrian flow through the station?
12.Describe how Union Station feels to move through in 2-3 words.
13.What’s one thing you would change about Union Station?