Welcome to the HPS Customer Experience Survey!

Thank you for participating in our survey! Your feedback is truly valued and the results from this survey will help us to better serve you in the future.

Your responses will be anonymous, unless you provide your contact information.  

This survey should only take about 5 minutes to complete.

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* 1. Please select the country in which you work:

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* 2. Which of the following options best describes your business:

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* 3. Which channel do you purchase your HPS products from?

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* 4. Please select the option that best describes your role within your company:

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* 5. Does your company purchase/specify electrical products (i.e. reactors and transformers) from any of the following companies (please select all that apply):

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* 6. How important are the following attributes to you when purchasing a transformer?

  Very Important Important Somewhat Important Unimportant N/A
Stock Availability
Product Quality
Product Warranty
Competitive Pricing (ie. within 5% of typical market levels)

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* 7. How would you rate HPS' performance in each of the following areas compared to other transformer/reactor products?

  Much Better The Same Needs Improvement N/A
Stock Availability
Product Quality
Product Warranty
Competitive Pricing (ie within 5% of typical market levels)

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* 8. For each of the roles listed below, please rate how satisfied you are with the performance of the following HPS contacts:

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
HPS Sales Manager
HPS Inside Sales Associate
HPS Engineer
HPS Rep Agency
HPS Distributor

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* 9. For each of the roles listed below, please rate the performance of the following HPS contacts compared to other transformer/reactor manufacturers that you have dealt with:

  Much Better The Same Needs Improvement N/A
HPS Sales Manager
HPS Inside Sales Associate
HPS Engineer
HPS Rep Agency
HPS Distributor

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* 10. How important are the following services to you and your organization?

  Very Important Important Somewhat Important Unimportant N/A
Engineering / Custom Design Services
Sales / Customer Support
Technical Support and Field Service

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* 11. How would you rate HPS' performance for each of the services listed below?

  Excellent Good Average Needs Improvement Poor N/A
Engineering / Custom Design Services
Inside Sales / Customer Support
Technical Support and Field Service

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* 12. How important are the following Marketing resources to you and/or your organization?
*(note: HPS E-Quotes is a product configurator and quotation tool used by partners requiring a login, whereas HPS E-Quotes Lite is a public configurator tool for standard HPS products).

  Very Important Important Somewhat Important Unimportant
Product Collateral
Website
Online Resources (Online Training and Tools)
Social Media
HPS E-Quotes
*(Partner Configurator Tool)
HPS E-Quotes Lite
*(Public Configurator Tool)

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* 13. How would you rate HPS' performance for each of the Marketing resources listed below?
*(note: HPS E-Quotes is a product configurator and quotation tool used by partners requiring a login, whereas HPS E-Quotes Lite is a public configurator tool for standard HPS products).

  Excellent Good Average Needs Improvement Poor N/A
Product Collateral
Website
Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators)
Social Media
HPS E-Quotes
*(Partner Configurator Tool)
HPS E-Quotes Lite
*(Public Configurator Tool)

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* 14. On average, does HPS meet your lead time expectations?

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* 15. What is your ship-on-time performance expectations?

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* 16. On average, does HPS meet their committed shipment date?

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* 17. Overall, how would you rate your experience with HPS?

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* 18. Within the past year, would you say your overall satisfaction with HPS has:

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* 19. Would you recommend HPS products to colleagues or contacts within your industry?

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* 20. If you would like to participate in the $100 gift card draw, please fill out the information below. By filling out your information, you agree to the HPS privacy policy. (Click here to read our privacy policy.)

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* 21. If we have any questions regarding your responses, can someone from HPS contact you?

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