NOLN 2026 Operator Survey Question Title * 1. How many facilities do you operate? 1 2 3 to 10 11 to 20 21 or more Question Title * 2. In which of the following regions do you operate? (Check all that apply) New England (CT, ME, MA, NH, RI, VT) Middle Atlantic (NJ, NY, PA) East North Central (IL, IN, MI, OH, WI) West North Central (IA, KS, MN, MO, NE, ND, SD) South Atlantic (DE, FL, GA, MD, NC, SC, VA, WV, Washington D.C.) East South Central (AL, KY, MS, TN) West South Central (AR, LA, OK, TX) Mountain (AZ, CO, ID, MT, NV, NM, UT, WY) Pacific (AK, CA, HI, OR, WA) Question Title * 3. In which state(s) do you operate (mark all that apply)? Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Other Other (please specify) Question Title * 4. Which best describes your job title? Owner, Partner, or President Service Manager, Shop Manager, or General Manager/Service Writer Shop Foreman or Shop Supervisor Other (please specify) Question Title * 5. At what age did you become a shop owner? 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 6. How many facilities do you operate? 1 2 to 4 5 to 9 10 to 15 16 to 20 21 or more Question Title * 7. If you are a shop owner who is thinking about selling, how many years do you expect to continue operating? Less than 1 year 1 to 5 years 6 to 10 years 11 to 20 years More than 20 years Does not apply Question Title * 8. For the majority of your shops, have you... Acquired an existing quick lube facility Built new Unsure/other Question Title * 9. Do you own or lease your building and property? Own Lease Question Title * 10. What are your annual gross sales for the entire operation? Less than $500,000 $500,001 to $999,999 $1 million to $1,499,999 $1.5 million to $1,999,999 $2 million to $2,499,999 $2.5 million to $2,999,999 $3 million to $3,999,999 $4 million or more Question Title * 11. What is your overall gross profit margin? Less than 30% 30% to 39% 40% to 49% 50% to 59% 60% or more I don't track gross profit Question Title * 12. What is highest on your list of planned investments? New location Current shop expansion/remodel Equipment/tools Training Add staff None planned Question Title * 13. What is your highest level of education completed? Some high school (no diploma) High school graduate (or equivalent, e.g. GED) Some college credit (no degree) Trade/technical/vocational training Associate degree Bachelor's degree Master's degree Professional degree Doctorate degree Question Title * 14. Do you have any family members working for your business? (Check all that apply) Parent(s) Child(ren) Sibling(s) Spouse or significant other I do not have any family members who work for my business. Other (please specify) Question Title * 15. What's the biggest challenge facing your operation? Hiring/availability of labor Extended service intervals Electrification of vehicles Market saturation Cost of products Specialty oil availability Shop upkeep Other (please specify) Next
