Survey on road safety for designated operators (DOs)

United Nations Road Safety Strategy

The United Nations Road Safety Strategy of January 2018 was designed to help the UN system improve road safety in a sustainable and coordinated manner, in line with the Decade of Action for Road Safety 2021–2030 declared by the UN General Assembly, as well as the associated Target 3.6 of the UN Sustainable Development Goals, which seeks to halve the number of global deaths and injuries from road traffic accidents by 2030.

As a specialized agency of the UN, the UPU is committed to contributing to the achievement of these objectives in line with its Constitution and within its mandated areas of activity; therefore, the UPU is seeking information from designated operators (DOs) on the safety profile in the postal supply chain, focusing specifically on road safety, current training programmes, and future needs.

This survey has been developed to obtain detailed information on the safety profile of each DO. It will be analyzed to support the delivery of an overall UPU road safety policy that seeks to reduce vehicle-related incidents and protect postal personnel against unnecessary harm.

Your responses to the questions will help increase understanding of this complex topic, and we thank you in advance for your cooperation.

Question Title

* Contact Information

Name of person completing this form

Name of designated operator

Address

Address 2

City/Town

Country/Territory

Email Address

Phone Number

Where a question is followed by an asterisk (*), multiple answers can be selected.

Profile of the DO

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* Number of employees:

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* Number of buildings

Domestic mail processing centre:

International mail processing centre:

Retail unit:

Financial unit:

Administration offices:

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* Processing infrastructure (e.g. manual or automated postal processing, other technical capabilities):

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* Delivery (performed by DO, performed by a contractor, collection only performed by DO, etc.):

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* Number of vehicles:

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* Types of vehicles:

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* Purpose of vehicles (e.g. delivery, maintenance):

I. Environmental and climatic threats

Question Title

* 1 What environmental threats impact your operations?*

Cyclones

Deforestation

Desertification

Droughts

Earthquakes

Flooding

Hurricanes

Landslides

Tsunamis

Typhoons

Volcanic activities

Not applicable

Other (please specify)

Question Title

* 2 How many operational days of work have been lost in the past 12 months because of environmental reasons?

None

Under 10

11–30

31–50

51-70

Over 70

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* 3 What months are the most impacted by environmental factors?

January

February

March

April

May

June

July

August

September

October

November

December

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* 4 Over the past 12 months, have road traffic accidents occurred within your organization because of environmental issues?

Yes

Not applicable

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* 4a If so, how many road traffic accidents occurred?

1–5

6-10

11-20

Over 20

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* 5 What climatic threats impact your operations?*

Dust storms

Extreme cold

Monsoon/Rainy season

Sandstorms

Snow

Landslides

Not applicable

Other (please specify)

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* 6 How many days of work have been lost in the past 12 months owing to the climate?

None

Under 10

11–30

31–50

51–70

Over 70

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* 7 What months are the most impacted by the climate?*

January

February

March

April

May

June

July

August

September

October

November

December

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* 8 Over the past 12 months, have road traffic accidents occurred within your organization because of climate impacts?

Yes

Not applicable

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* 8a If so, how many road traffic accidents occurred?

1–5

6-10

11-20

Over 20

II. Infrastructure threats

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* 9 How would you rate the quality of road and transportation infrastructure in your country?

Very poor

Poor

Acceptable

Good

Excellent

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* 10 Which of the following issues apply to your road infrastructure?*

Poor maintenance of roads

Poor maintenance of bridges

Potholes

Unmade roads

Poor street lighting

Poor road signage

Lack of emergency lane

Lack of sidewalks/pavements

Lack of cycle lanes

Not applicable

Other, please specify

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* 11 How easy is it to find a petrol station when driving in all parts of the country?

Very easy

Easy

Possible

Difficult

Very difficult

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* 12 How frequent are power outages in your country?

Very rare (0–1 outage per year)

Rare (2–5 outages per year)

Occasional (6–10 outages per year)

Frequent (11–15 outages per year)

Very frequent (over 15 outages per year)

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* 13 In your country, how effective is mobile and Internet coverage, from 1 (not at all) to 5 (very effective)?

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* 14 How readily available are medical facilities in towns/cities, from 1 (not available) to 5 (many available)?

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* 15 How readily available are medical facilities in rural areas, from 1 (not available) to 5 (many available)?

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* 16 How effective are medical facilities in towns/cities, from 1 (not effective) to 5 (very effective)?

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* 17 How effective are medical facilities in rural areas, from 1 (not effective) to 5 (very effective)?

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* 18 If you selected 1 or 2 for questions 16 and/or 17, what is the reason?*

Hospital response time

Shortages of medicine

Limited number of medical staff available

Lack of ambulances

Lack of mobile coverage to contact emergency services

Not applicable

Other, please specify

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* 19 What are the normal response times for emergency services in towns/cities?

0–10 minutes

10–30 minutes

30–60 minutes

1–2 hours

2 hours +

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* 20 What are the normal response times for emergency services in rural areas?

0–30 minutes

30–60 minutes

1–2 hours

2–4 hours

4 hours +

III. Criminal threats

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* 21 Is there a means of recording criminal acts against your organization?

Yes

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* 21a If so, what method do you use to record this information?

Paper register

Online register

Other, please specify

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* 22 Which of the following crime threats has your organization faced?*

Armed assaults

Banditry

Bribery

Carjacking

Fraud

Kidnapping

Gang violence

Money laundering

Murder

Organized crime

Rape

Robbery

Scams

Sexual assaults

Street crime

Theft

Vandalism

Violence

Not applicable

Other, please specify

Question Title

* 23 Which of your assets have been affected by crime?(For each, please specify how often they have been impacted over the past 12 months.)

Tangible assets*

	Never	Daily	Weekly	Monthly	More than 12 times a year	Unknown
Building – international mail processing centre	Building – international mail processing centre Never	Building – international mail processing centre Daily	Building – international mail processing centre Weekly	Building – international mail processing centre Monthly	Building – international mail processing centre More than 12 times a year	Building – international mail processing centre Unknown
Building – domestic mail processing centre	Building – domestic mail processing centre Never	Building – domestic mail processing centre Daily	Building – domestic mail processing centre Weekly	Building – domestic mail processing centre Monthly	Building – domestic mail processing centre More than 12 times a year	Building – domestic mail processing centre Unknown
Building – retail unit	Building – retail unit Never	Building – retail unit Daily	Building – retail unit Weekly	Building – retail unit Monthly	Building – retail unit More than 12 times a year	Building – retail unit Unknown
Building – financial unit	Building – financial unit Never	Building – financial unit Daily	Building – financial unit Weekly	Building – financial unit Monthly	Building – financial unit More than 12 times a year	Building – financial unit Unknown
Building – administration offices	Building – administration offices Never	Building – administration offices Daily	Building – administration offices Weekly	Building – administration offices Monthly	Building – administration offices More than 12 times a year	Building – administration offices Unknown
Information – internal data (e.g. staff lists, operational instructions, route times)	Information – internal data (e.g. staff lists, operational instructions, route times) Never	Information – internal data (e.g. staff lists, operational instructions, route times) Daily	Information – internal data (e.g. staff lists, operational instructions, route times) Weekly	Information – internal data (e.g. staff lists, operational instructions, route times) Monthly	Information – internal data (e.g. staff lists, operational instructions, route times) More than 12 times a year	Information – internal data (e.g. staff lists, operational instructions, route times) Unknown
Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists)	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Never	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Daily	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Weekly	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Monthly	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) More than 12 times a year	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Unknown
Staff (e.g. assaults, theft, intimidation)	Staff (e.g. assaults, theft, intimidation) Never	Staff (e.g. assaults, theft, intimidation) Daily	Staff (e.g. assaults, theft, intimidation) Weekly	Staff (e.g. assaults, theft, intimidation) Monthly	Staff (e.g. assaults, theft, intimidation) More than 12 times a year	Staff (e.g. assaults, theft, intimidation) Unknown
Vehicles – theft of	Vehicles – theft of Never	Vehicles – theft of Daily	Vehicles – theft of Weekly	Vehicles – theft of Monthly	Vehicles – theft of More than 12 times a year	Vehicles – theft of Unknown
Vehicles – theft from	Vehicles – theft from Never	Vehicles – theft from Daily	Vehicles – theft from Weekly	Vehicles – theft from Monthly	Vehicles – theft from More than 12 times a year	Vehicles – theft from Unknown
Vehicles – intentional damage	Vehicles – intentional damage Never	Vehicles – intentional damage Daily	Vehicles – intentional damage Weekly	Vehicles – intentional damage Monthly	Vehicles – intentional damage More than 12 times a year	Vehicles – intentional damage Unknown

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* Intangible assets

	Never	Daily	Weekly	Monthly	More than 12 times a year	Unknown
Operations	Operations Never	Operations Daily	Operations Weekly	Operations Monthly	Operations More than 12 times a year	Operations Unknown
Reputation	Reputation Never	Reputation Daily	Reputation Weekly	Reputation Monthly	Reputation More than 12 times a year	Reputation Unknown

Other, please specify

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* 23a If you selected “Unknown” for any section(s) of question 23, please explain the reason:

IV. Social threats

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* 24 Is there a means of recording social threats that have impacted your assets?

Yes

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* 24a If so, how are they recorded?

Paper register

Online register

Other, please specify

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* 25 Which of the following social threats have affected your organization?*

Alcohol abuse

Civil unrest

Corruption

Drugs

Harassment/Intimidation

Hunger/Starvation

Illegal immigration

Inequality

Migration

Diseases

Poverty

Protests

Racism

Riots

Shortages of primary goods (i.e. food, drinkable water, medicines, fuel)

Strikes

Unemployment

Not applicable

Other, please specify

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* 26 Which of your assets have been affected by social threats?* (For each, please specify how often they have been impacted over the past 12 months.)

Tangible assets

	Never	Daily	Weekly	Monthly	More than 12 times a year	Unknown
Building – international mail processing centre	Building – international mail processing centre Never	Building – international mail processing centre Daily	Building – international mail processing centre Weekly	Building – international mail processing centre Monthly	Building – international mail processing centre More than 12 times a year	Building – international mail processing centre Unknown
Building – domestic mail processing centre	Building – domestic mail processing centre Never	Building – domestic mail processing centre Daily	Building – domestic mail processing centre Weekly	Building – domestic mail processing centre Monthly	Building – domestic mail processing centre More than 12 times a year	Building – domestic mail processing centre Unknown
Building – retail unit	Building – retail unit Never	Building – retail unit Daily	Building – retail unit Weekly	Building – retail unit Monthly	Building – retail unit More than 12 times a year	Building – retail unit Unknown
Building – financial unit	Building – financial unit Never	Building – financial unit Daily	Building – financial unit Weekly	Building – financial unit Monthly	Building – financial unit More than 12 times a year	Building – financial unit Unknown
Building – administration offices	Building – administration offices Never	Building – administration offices Daily	Building – administration offices Weekly	Building – administration offices Monthly	Building – administration offices More than 12 times a year	Building – administration offices Unknown
Information – internal data (e.g. staff lists, operational instructions, route times)	Information – internal data (e.g. staff lists, operational instructions, route times) Never	Information – internal data (e.g. staff lists, operational instructions, route times) Daily	Information – internal data (e.g. staff lists, operational instructions, route times) Weekly	Information – internal data (e.g. staff lists, operational instructions, route times) Monthly	Information – internal data (e.g. staff lists, operational instructions, route times) More than 12 times a year	Information – internal data (e.g. staff lists, operational instructions, route times) Unknown
Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists)	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Never	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Daily	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Weekly	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Monthly	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) More than 12 times a year	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Unknown
Staff	Staff Never	Staff Daily	Staff Weekly	Staff Monthly	Staff More than 12 times a year	Staff Unknown
Vehicles – theft of	Vehicles – theft of Never	Vehicles – theft of Daily	Vehicles – theft of Weekly	Vehicles – theft of Monthly	Vehicles – theft of More than 12 times a year	Vehicles – theft of Unknown
Vehicles – theft from	Vehicles – theft from Never	Vehicles – theft from Daily	Vehicles – theft from Weekly	Vehicles – theft from Monthly	Vehicles – theft from More than 12 times a year	Vehicles – theft from Unknown
Vehicles – intentional damage	Vehicles – intentional damage Never	Vehicles – intentional damage Daily	Vehicles – intentional damage Weekly	Vehicles – intentional damage Monthly	Vehicles – intentional damage More than 12 times a year	Vehicles – intentional damage Unknown

Question Title

* Intangible assets

	Never	Daily	Weekly	Monthly	More than 12 times a year	Unknown
Operations	Operations Never	Operations Daily	Operations Weekly	Operations Monthly	Operations More than 12 times a year	Operations Unknown
Reputation	Reputation Never	Reputation Daily	Reputation Weekly	Reputation Monthly	Reputation More than 12 times a year	Reputation Unknown

Other, please specify

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* 26a If you selected “Unknown” for any section(s) of question 26, please explain the reason:

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* 27 In the past 12 months, to what extent have your operations been impacted by the COVID-19 pandemic, from 1 (not at all) to 5 (very significantly)?

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* 27a If you selected 3 or above, please describe how COVID-19 has impacted your operations:

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* 28 In the past 12 months, to what extent have your staff been impacted by the COVID-19 pandemic, from 1 (not at all) to 5 (very significantly)?

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* 28a If you selected 3 or above, please describe how COVID-19 has impacted your staff:

V. Conflict threats

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* 29 Is there a means of recording conflict threats that have impacted your assets?

Yes

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* 29a If so, how are they recorded?

Paper register

Online register

Other, please specify

Question Title

* 30 Which of the following threats impact your organization?*

Armed insurrection

Drug cartels

Ethnic violence

Organized crime groups

Political violence/Protests

Racial violence

Terrorism

War

Not applicable

Other, please specify

Question Title

* 31 Which of your assets have been affected by conflict-related threats?(For each asset selected, please specify how many times they have been impacted over the past 12 months.)

Tangible assets*

	Never	Daily	Weekly	Monthly	More than 12 times a year	Unknown
Building – international mail processing centre	Building – international mail processing centre Never	Building – international mail processing centre Daily	Building – international mail processing centre Weekly	Building – international mail processing centre Monthly	Building – international mail processing centre More than 12 times a year	Building – international mail processing centre Unknown
Building – domestic mail processing centre	Building – domestic mail processing centre Never	Building – domestic mail processing centre Daily	Building – domestic mail processing centre Weekly	Building – domestic mail processing centre Monthly	Building – domestic mail processing centre More than 12 times a year	Building – domestic mail processing centre Unknown
Building – retail unit	Building – retail unit Never	Building – retail unit Daily	Building – retail unit Weekly	Building – retail unit Monthly	Building – retail unit More than 12 times a year	Building – retail unit Unknown
Building – financial unit	Building – financial unit Never	Building – financial unit Daily	Building – financial unit Weekly	Building – financial unit Monthly	Building – financial unit More than 12 times a year	Building – financial unit Unknown
Building – administration offices	Building – administration offices Never	Building – administration offices Daily	Building – administration offices Weekly	Building – administration offices Monthly	Building – administration offices More than 12 times a year	Building – administration offices Unknown
Information – internal data (e.g. staff lists, operational instructions, route times)	Information – internal data (e.g. staff lists, operational instructions, route times) Never	Information – internal data (e.g. staff lists, operational instructions, route times) Daily	Information – internal data (e.g. staff lists, operational instructions, route times) Weekly	Information – internal data (e.g. staff lists, operational instructions, route times) Monthly	Information – internal data (e.g. staff lists, operational instructions, route times) More than 12 times a year	Information – internal data (e.g. staff lists, operational instructions, route times) Unknown
Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists)	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Never	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Daily	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Weekly	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Monthly	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) More than 12 times a year	Information – external data (e.g. contractors’ sensitive personal information, price lists, telephone lists) Unknown
Staff	Staff Never	Staff Daily	Staff Weekly	Staff Monthly	Staff More than 12 times a year	Staff Unknown
Vehicles – theft of	Vehicles – theft of Never	Vehicles – theft of Daily	Vehicles – theft of Weekly	Vehicles – theft of Monthly	Vehicles – theft of More than 12 times a year	Vehicles – theft of Unknown
Vehicles – theft from	Vehicles – theft from Never	Vehicles – theft from Daily	Vehicles – theft from Weekly	Vehicles – theft from Monthly	Vehicles – theft from More than 12 times a year	Vehicles – theft from Unknown
Vehicles – intentional damage	Vehicles – intentional damage Never	Vehicles – intentional damage Daily	Vehicles – intentional damage Weekly	Vehicles – intentional damage Monthly	Vehicles – intentional damage More than 12 times a year	Vehicles – intentional damage Unknown

Question Title

* b'Intangible assets'

	Never	Daily	Weekly	Monthly	More than 12 times a year	Unknown
Operations	Operations Never	Operations Daily	Operations Weekly	Operations Monthly	Operations More than 12 times a year	Operations Unknown
Reputation	Reputation Never	Reputation Daily	Reputation Weekly	Reputation Monthly	Reputation More than 12 times a year	Reputation Unknown

Other, please specify

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* 31a If you selected “Unknown” for any section(s) of question 31, please explain the reason:

VI. Road safety strategy

Pillar 1

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* 32 Do you have a road safety policy?

Yes

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* 32a Who is responsible for it? Please provide the following details:

Full name

Position

E-mail

Tel.

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* 33 Are roles, responsibilities and accountabilities clearly defined in your organization?

Yes

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* 34 Do you have standard minimum requirements for staff driving DO vehicles?

Yes

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* 34a If so, what are they?*

Background checks

Licensing

Driver authorization (assessed and evaluated as a competent driver prior being authorized to drive a DO vehicle)

Training

Other, please specify

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* 35 Do you have measures to improve attitudes and behaviours towards road safety?

Yes

Question Title

* 35a If so, what are they?*

Training

Enforcement

Incentive programmes

Disincentive programmes

Journey preparation

Driver time management

Other, please specify

Question Title

* 36 Do you have road safety investigations and/or fact-finding protocols and procedures?

Yes

Question Title

* 36a If not, what is the reason?*

Lack of time

Lack of training

Too bureaucratic

Other, please specify

Question Title

* 37 Do you have ways to ensure that your drivers are fully aware of the local road traffic rules?

Yes

Partly

Question Title

* 37a If you answered “No” or “Partly”, what is the reason?*

Local rules on these aspects do not exist

Local rules are not clear

Impossible to follow the rules owing to social, economic or political instability

Other, please specify

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* 38 Is there a collaborative working group to coordinate governance regarding road safety on a national level?

Yes

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* 39 Are there dedicated resources to implement a road safety strategy?

Yes

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* 40 Does governance exist outlining approaches to road safety?

Yes

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* 41 Is there a data collection system for road traffic incidents?

Yes

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* 41a If you replied "Yes" to question 41, is data collected in the following categories?*

Accidental damage to vehicle

Crash: sleeping driver/driver fatigue

Crash: vehicle versus vehicle

Crash: vehicle versus vehicle (static)

Crash: vehicle versus pedestrians

Crash: vehicle versus bicycle

Crash: vehicle versus animal

Crash: vehicle versus road infrastructure

Crash: vehicle (no third-party fault)

Fines or endorsements for poor driving

Not applicable

Other, please specify

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* 42 Is there a searchable road traffic incidents database?

Yes

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* 42a If so, is periodic analysis of the database undertaken to identify road traffic incidents – patterns and trends?

Yes

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* 43 Do mechanisms exist for staff education following data analysis and shared lessons learned?

Yes

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* 44 Is sufficient funding available to purchase an effective vehicle fleet?

Yes

Partly (purchase of only few vehicles)

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* 45 Is sufficient funding available to maintain an effective vehicle fleet?

Yes

Partly (maintenance of only few vehicles)

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* 46 Is funding available to provide adequate training to drivers?

Yes

Partly (training for only some drivers)

Survey on road safety for designated operators (DOs)

United Nations Road Safety Strategy

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* Contact Information

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* Number of employees:

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* Number of buildings

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* Processing infrastructure (e.g. manual or automated postal processing, other technical capabilities):

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* Delivery (performed by DO, performed by a contractor, collection only performed by DO, etc.):

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* Number of vehicles:

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* Types of vehicles:

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* Purpose of vehicles (e.g. delivery, maintenance):

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* 1 What environmental threats impact your operations?*

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* 2 How many operational days of work have been lost in the past 12 months because of environmental reasons?

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* 3 What months are the most impacted by environmental factors?

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* 4 Over the past 12 months, have road traffic accidents occurred within your organization because of environmental issues?

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* 4a If so, how many road traffic accidents occurred?

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* 5 What climatic threats impact your operations?*

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* 6 How many days of work have been lost in the past 12 months owing to the climate?

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* 7 What months are the most impacted by the climate?*

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* 8 Over the past 12 months, have road traffic accidents occurred within your organization because of climate impacts?

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* 8a If so, how many road traffic accidents occurred?

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* 9 How would you rate the quality of road and transportation infrastructure in your country?

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* 10 Which of the following issues apply to your road infrastructure?*

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* 11 How easy is it to find a petrol station when driving in all parts of the country?

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* 12 How frequent are power outages in your country?

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* 13 In your country, how effective is mobile and Internet coverage, from 1 (not at all) to 5 (very effective)?

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* 14 How readily available are medical facilities in towns/cities, from 1 (not available) to 5 (many available)?

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* 15 How readily available are medical facilities in rural areas, from 1 (not available) to 5 (many available)?

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* 16 How effective are medical facilities in towns/cities, from 1 (not effective) to 5 (very effective)?

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* 17 How effective are medical facilities in rural areas, from 1 (not effective) to 5 (very effective)?

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* 18 If you selected 1 or 2 for questions 16 and/or 17, what is the reason?*

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* 19 What are the normal response times for emergency services in towns/cities?

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* 20 What are the normal response times for emergency services in rural areas?

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* 21 Is there a means of recording criminal acts against your organization?

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* 21a If so, what method do you use to record this information?

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* 22 Which of the following crime threats has your organization faced?*

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* 23 Which of your assets have been affected by crime?*(For each, please specify how often they have been impacted over the past 12 months.)Tangible assets

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* Intangible assets

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* 23a If you selected “Unknown” for any section(s) of question 23, please explain the reason:

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* 24 Is there a means of recording social threats that have impacted your assets?

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* 24a If so, how are they recorded?

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* 23 Which of your assets have been affected by crime?(For each, please specify how often they have been impacted over the past 12 months.)

Tangible assets*

* 26 Which of your assets have been affected by social threats?* (For each, please specify how often they have been impacted over the past 12 months.)

Tangible assets

* 31 Which of your assets have been affected by conflict-related threats?(For each asset selected, please specify how many times they have been impacted over the past 12 months.)

Tangible assets*