Public Engagement – Penge Library

Introductory Statement

Survey Closing Date: 27th May 2026

Plans are progressing to relocate Penge Library to the Kentwood Adult Education Centre, which is just a four-minute walk from the existing library building. We want to understand your use of the current Penge Library to inform the design of the relocated library.

What is the Proposal?

The new Penge Library, combined with the shared Adult Education Centre, is expected to include:

· A dedicated library area with its own external entrance.

· Usual library facilities including books for children and adults; children’s library with activity space; public PCs, WiFi and printing; study and reading space.

· Access to a shared café, break-out areas, activity room, and outdoor green space.

· Space to hold existing library activities and events including Bounce and Rhyme, ‘Obie’ Interactive Floor Mat, and Something To Do With A Brew.

· Public toilets and baby changing facilities.

· On-site parking, buggy storage, and pedestrian access.

This survey will close on 27th May 2026

Public Engagement – Penge Library
Important information about the collection and processing of data

All data collected as part of this survey will be treated in accordance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.

This engagement will collect some personal data about you e.g. your gender, age, ethnicity, health, and post code (these responses are optional), however, information requested will not be able to identify you.

Our legal basis for collecting this information is your explicit consent and the Council will not use your information for marketing or any other purpose incompatible with the engagement.

Question Title

* 1. Are you a resident in the Borough of Bromley?
(please select one)

Yes

Question Title

* 2. How often do you visit Penge Library currently?
(Please select one)

Daily

Weekly

Monthly

Occasionally

Not applicable/Never

Question Title

* 3. How long would you typically stay at Penge Library for per visit?
(Please select one)

Under 1 hour

1 hour

2 hours

More than 2 hours

I do not use the library

Question Title

* 4. How do you usually travel to the library?
(Please select one - your primary method of travel)

Walk

Bus

Bike

Car

Train

Other (please specify)

Not applicable/I do not use the library

Question Title

* 5. Which other libraries do you use?
(Please tick all that apply)

Beckenham Library

Bromley Central Librray

Upper Norwood Library Hub (Lambeth and Croydon Councils)

Sydenham Library (Lewisham Council)

Other (please specify)

None of the above

Question Title

* 6. Please tick the main reasons why you prefer to go to the library you use the most.
(Please tick all that apply)

It is close to my home

It is close to other places I visit

The range of book stock

The range of activities

Available technology (PCs, WiFi, etc)

Parking

Enjoyable entertainment

suitable opening hours

Other people I know use this library

Not applicable to me

Other (please specify)

Question Title

* 7. Which of these services at Penge Library have you or your family used in the past year?
(Please tick all that apply)

Reading or borrowing books for adults

Reading or borrowing books for children & teenagers

Borrowing other items (audiobooks, DVDs, etc)

Borrowed an eBook or eMagazine

Used a public PC

Used the public WiFi

Attended an activity for adults

Attended an activity for children or teenagers

Used the interactive floor (aka Obie)

Studied or worked at a desk

Hired the Community Room

Paid Council Tax via the kiosk

Viewed posters/leaflets for local non-library events and services

Received support from staff (using PCs, accessing non-library services, etc)

Question Title

* 8. Have you attended any of the following activities at Penge Library in the past year?
(Please tick all that apply)

Yes, adult activities (e.g. Reading Groups, Something to do with a brew, etc.)

Yes, children's or family activities (e.g. Bounce and Rhyme, Obie Interactive Floor Mat, etc.)

Question Title

* 9. How often do you visit Penge High Street?
(Please select one)

Every day

A few times a week

About once a week

A few times a month

Once a month

Less than once a month

Never

Question Title

* 10. Do you combine your visit to Penge Library with a visit to other local
amenities?
(Please tick all that apply)

School/Nursery

High street shops/retail (e.g. food shopping, clothing, cafe/restauraunt/takeaway)

High street non-retail (e.g. education/classes, leisure centre, community activities, health services)

Other (please specify)

None of the above

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* 11. Are you aware of where the Bromley Adult Education College - Kentwood Centre is?

Yes, I have visited the Kentwood Centre before

Yes, but I have not visited there before

No, I do not know where the Kentwood Centre is

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* 12. What is most important to you in a library?

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* 13. How do you think library services in Penge could be improved?
(Note: Response should not contain identifying personal data)

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* 14. If you do not use Penge Library, why not?
(Please tick all that apply)
(Note: Response should not contain identifying personal data)

No interest in library services

Difficulty getting to the library/inconvenient location

Opening hours don't suit me

Doesn't have the books I want

Other (please specify)

Not applicable to me

Question Title

* 15. What would you like to see more of in Penge Library?
(Please tick all that apply)

Events and activities for adults

Events and activities for children

Help to get people online and use digital technology

Help to get people into employment or start their own business

Courses and talks on issues such as money management, health and careers, parenting

Meeting space for business and social activities

Café or refreshments

Health checks and information

Access to other council services e.g. Housing advice

Other (please specify)

Question Title

* 16. We want to make sure that we buy the books and online resources that people want to borrow. What would you like to see in your library?
(Please tick all that apply)

Popular Fiction

Classic Fiction

Children's Books

Biography & Autobiography

Gardening

Travel

Cookery

Starting a Business

eBooks, eAusiobooks, eMagazines, eNewspapers, music downloads

Other (please specify)

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* 17. What is your postcode?

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* 18. If you are representing a group or organisation, please let us know which one

We would appreciate it if you could please take the time to provide the following information about yourself to help us improve our knowledge about users of our service to ensure effective representation to improve our service.

The information provided below will be used to monitor and analyse user profiles, and will be treated in complete confidence and access to it will be strictly restricted.

None of the statistical information will be used in a way that can identify individuals.

Question Title

* 19. Which of the following options best describes your gender identity?
(Please select one)

Male

Female

Prefer not to say

Use your own term

Question Title

* 20. Please state your age category
(Please select one)

16-24

25-34

35-44

45-54

55-64

65-74

75-84

85 and over

Prefer not to say

Question Title

* 21. Which of the following options best describes your race, ethnic or cultural origin?
(Please select one)

Asian or Asian British - Indian

Asian or Asian British - Pakistani

Asian or Asian British - Bangladeshi

Asian or Asian British - Chinese

Any other Asian background

Black, Black British, Caribbean or African - Caribbean

Black, Black British, Caribbean or African - African

Any other Black, Black British or Caribbean background

Mixed or multiple ethnic groups - White and Black Caribbean

Mixed or multiple ethnic groups - White and Black African

Mixed of multiple ethnic groups - White and Asian

Any other mixed or multiple ethnic background

White - English, Welsh, Scottish, Northern Irish or British

White - Irish

White - Gypsy or Irish Traveller

White - Roma

Any other White background

Other ethnic group - Arab

Any other ethnic group

Prefer not to say

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* 22. Do you have a disability or long term health condition which limits your ability to carry out day-to-day activities?
(Please select one)

Yes, limited a lot

Yes, limited a little

Prefer not to say

Thank you for response

Public Engagement – Penge Library

Question Title

* 1. Are you a resident in the Borough of Bromley?(please select one)

Question Title

* 2. How often do you visit Penge Library currently?(Please select one)

Question Title

* 3. How long would you typically stay at Penge Library for per visit?(Please select one)

Question Title

* 4. How do you usually travel to the library?(Please select one - your primary method of travel)

Question Title

* 5. Which other libraries do you use?(Please tick all that apply)

Question Title

* 6. Please tick the main reasons why you prefer to go to the library you use the most.(Please tick all that apply)

Question Title

* 7. Which of these services at Penge Library have you or your family used in the past year?(Please tick all that apply)

Question Title

* 8. Have you attended any of the following activities at Penge Library in the past year?(Please tick all that apply)

Question Title

* 9. How often do you visit Penge High Street?(Please select one)

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* 10. Do you combine your visit to Penge Library with a visit to other local amenities?(Please tick all that apply)

Question Title

* 11. Are you aware of where the Bromley Adult Education College - Kentwood Centre is?

Question Title

* 12. What is most important to you in a library?

Question Title

* 13. How do you think library services in Penge could be improved?(Note: Response should not contain identifying personal data)

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* 14. If you do not use Penge Library, why not?(Please tick all that apply)(Note: Response should not contain identifying personal data)

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* 15. What would you like to see more of in Penge Library?(Please tick all that apply)

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* 16. We want to make sure that we buy the books and online resources that people want to borrow. What would you like to see in your library?(Please tick all that apply)

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* 17. What is your postcode?

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* 18. If you are representing a group or organisation, please let us know which one

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* 19. Which of the following options best describes your gender identity?(Please select one)

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* 20. Please state your age category(Please select one)

Question Title

* 21. Which of the following options best describes your race, ethnic or cultural origin?(Please select one)

Question Title

* 22. Do you have a disability or long term health condition which limits your ability to carry out day-to-day activities?(Please select one)

* 1. Are you a resident in the Borough of Bromley?
(please select one)

* 2. How often do you visit Penge Library currently?
(Please select one)

* 3. How long would you typically stay at Penge Library for per visit?
(Please select one)

* 4. How do you usually travel to the library?
(Please select one - your primary method of travel)

* 5. Which other libraries do you use?
(Please tick all that apply)

* 6. Please tick the main reasons why you prefer to go to the library you use the most.
(Please tick all that apply)

* 7. Which of these services at Penge Library have you or your family used in the past year?
(Please tick all that apply)

* 8. Have you attended any of the following activities at Penge Library in the past year?
(Please tick all that apply)

* 9. How often do you visit Penge High Street?
(Please select one)

* 10. Do you combine your visit to Penge Library with a visit to other local
amenities?
(Please tick all that apply)

* 13. How do you think library services in Penge could be improved?
(Note: Response should not contain identifying personal data)

* 14. If you do not use Penge Library, why not?
(Please tick all that apply)
(Note: Response should not contain identifying personal data)

* 15. What would you like to see more of in Penge Library?
(Please tick all that apply)

* 16. We want to make sure that we buy the books and online resources that people want to borrow. What would you like to see in your library?
(Please tick all that apply)

* 19. Which of the following options best describes your gender identity?
(Please select one)

* 20. Please state your age category
(Please select one)

* 21. Which of the following options best describes your race, ethnic or cultural origin?
(Please select one)

* 22. Do you have a disability or long term health condition which limits your ability to carry out day-to-day activities?
(Please select one)