10th Edition of the Descartes Forwarder & Broker Industry Benchmark Survey

1. Introduction & Demographics

This benchmark survey will help forwarders and brokers like yourself gain a better understanding of the issues, strategies, tactics and technologies that are shaping the industry today and in the future. Entering your contact information is optional at the end of the survey, and all data is treated as highly confidential.

Question Title

1. What kind of services do you provide? (select all that apply) (Required.)

International Forwarder

Domestic Forwarder

NVOCC

Customs Broker

Foreign Trade Zone / Customs Bonded Warehouse

Ecommerce / Cross-border Parcel

Warehousing & Fulfillment (3PL/4PL)

Other (please elaborate)

Question Title

2. Where are your operations? (select all that apply) (Required.)

Canada

Europe

Asia

Latin America

Middle East / Africa

Australasia

Global operations across multiple regions

Question Title

3. Yearly shipment volume (select one) (Required.)

Fewer than 10,000 shipments

10,000 – 25,000 shipments

25,001 – 100,000 shipments

More than 100,000 shipments

Question Title

4. What mode(s) of transportation is your company’s focus? (select all that apply) (Required.)

Air

Ocean

Rail

Truck

Question Title

5. How has the size of your customers’ shipments changed over the last 2-3 years? (Required.)

5%+ larger

Up to 5% larger

Same as before

Up to 5% smaller

>5% smaller

Question Title

6. Which best describes your customer base? (select all that apply) (Required.)

Small and midsize businesses

Enterprise size business (250+ employees)

Ecommerce retailers / marketplaces

Manufacturers

Retailers

Importers / exporters requiring customs support

Other logistics service providers

Other (please elaborate)

10th Edition of the Descartes Forwarder & Broker Industry Benchmark Survey

1. Introduction & Demographics

Question Title

* 1. What kind of services do you provide? (select all that apply) (Required.)

Question Title

* 2. Where are your operations? (select all that apply) (Required.)

Question Title

* 3. Yearly shipment volume (select one) (Required.)

Question Title

* 4. What mode(s) of transportation is your company’s focus? (select all that apply) (Required.)

Question Title

* 5. How has the size of your customers’ shipments changed over the last 2-3 years? (Required.)

Question Title

* 6. Which best describes your customer base? (select all that apply) (Required.)

1. What kind of services do you provide? (select all that apply) (Required.)

2. Where are your operations? (select all that apply) (Required.)

3. Yearly shipment volume (select one) (Required.)

4. What mode(s) of transportation is your company’s focus? (select all that apply) (Required.)

5. How has the size of your customers’ shipments changed over the last 2-3 years? (Required.)

6. Which best describes your customer base? (select all that apply) (Required.)