FINRA Entitlement System - Super Account Administrator (SAA) Feedback User Feedback Form Hello, FINRA Entitlement System Super Account Administrator!FINRA is conducting research regarding the FINRA Entitlement System (Account Management) and its usage. As a user of this application, your feedback is valuable in helping us identify what has been working well and where the application could be improved. Our goal is to develop a more satisfying and effective user experience for you. Please take a few minutes to complete the form below. All responses are anonymous. Question Title * 1. What best describes the size your organization? Small firm (fewer than 50 registered representatives) Medium-sized firm (50-150 registered representatives) Large firm (more than 150 registered representatives) Other (please specify) Question Title * 2. What type of registration best describes your organization? Broker-Dealer (BD) – Registration with FINRA Broker-Dealer (BD) – Registration with FINRA as a Capital Acquisition Broker (CAB) Joint Broker Dealer/Investment Adviser (BD/IA) Broker-Dealer (BD) Registration with SRO (other than FINRA), aka "CRD Participant" Investment Adviser (IA) Funding Portal Organization Other (please specify) Question Title * 3. As part of your work, how often do you use the FINRA Entitlement System? Very Often. Daily. Often. At least several times a week. Occasionally. Maybe a few times a month. Rarely. A few times a year. I do not use the FINRA Entitlement System. Question Title * 4. How often do you use the following features of the FINRA Entitlement System? I do not use this feature. Rarely. A few times a year. Occasionally. Maybe a few times a month. Often. Several times a week. Very often. Daily. Creating new user accounts Creating new user accounts I do not use this feature. Creating new user accounts Rarely. A few times a year. Creating new user accounts Occasionally. Maybe a few times a month. Creating new user accounts Often. Several times a week. Creating new user accounts Very often. Daily. Deleting accounts Deleting accounts I do not use this feature. Deleting accounts Rarely. A few times a year. Deleting accounts Occasionally. Maybe a few times a month. Deleting accounts Often. Several times a week. Deleting accounts Very often. Daily. Cloning accounts Cloning accounts I do not use this feature. Cloning accounts Rarely. A few times a year. Cloning accounts Occasionally. Maybe a few times a month. Cloning accounts Often. Several times a week. Cloning accounts Very often. Daily. Modifying account privileges/permissions Modifying account privileges/permissions I do not use this feature. Modifying account privileges/permissions Rarely. A few times a year. Modifying account privileges/permissions Occasionally. Maybe a few times a month. Modifying account privileges/permissions Often. Several times a week. Modifying account privileges/permissions Very often. Daily. Modifying user information (i.e. contact info) Modifying user information (i.e. contact info) I do not use this feature. Modifying user information (i.e. contact info) Rarely. A few times a year. Modifying user information (i.e. contact info) Occasionally. Maybe a few times a month. Modifying user information (i.e. contact info) Often. Several times a week. Modifying user information (i.e. contact info) Very often. Daily. Creating Account Administrator accounts Creating Account Administrator accounts I do not use this feature. Creating Account Administrator accounts Rarely. A few times a year. Creating Account Administrator accounts Occasionally. Maybe a few times a month. Creating Account Administrator accounts Often. Several times a week. Creating Account Administrator accounts Very often. Daily. Certifying all user accounts annually Certifying all user accounts annually I do not use this feature. Certifying all user accounts annually Rarely. A few times a year. Certifying all user accounts annually Occasionally. Maybe a few times a month. Certifying all user accounts annually Often. Several times a week. Certifying all user accounts annually Very often. Daily. Other ways you use the FINRA Entitlement System... Question Title * 5. How satisfied are you with the following features of the FINRA Entitlement System? I do not use this feature. Extremely dissatisfied. Dissatisfied. Neutral. Satisfied. Extremely Satisfied. Creating new user accounts Creating new user accounts I do not use this feature. Creating new user accounts Extremely dissatisfied. Creating new user accounts Dissatisfied. Creating new user accounts Neutral. Creating new user accounts Satisfied. Creating new user accounts Extremely Satisfied. Deleting accounts Deleting accounts I do not use this feature. Deleting accounts Extremely dissatisfied. Deleting accounts Dissatisfied. Deleting accounts Neutral. Deleting accounts Satisfied. Deleting accounts Extremely Satisfied. Cloning accounts Cloning accounts I do not use this feature. Cloning accounts Extremely dissatisfied. Cloning accounts Dissatisfied. Cloning accounts Neutral. Cloning accounts Satisfied. Cloning accounts Extremely Satisfied. Modifying account privileges/permissions Modifying account privileges/permissions I do not use this feature. Modifying account privileges/permissions Extremely dissatisfied. Modifying account privileges/permissions Dissatisfied. Modifying account privileges/permissions Neutral. Modifying account privileges/permissions Satisfied. Modifying account privileges/permissions Extremely Satisfied. Modifying user information (i.e. contact info) Modifying user information (i.e. contact info) I do not use this feature. Modifying user information (i.e. contact info) Extremely dissatisfied. Modifying user information (i.e. contact info) Dissatisfied. Modifying user information (i.e. contact info) Neutral. Modifying user information (i.e. contact info) Satisfied. Modifying user information (i.e. contact info) Extremely Satisfied. Creating Account Administrator accounts Creating Account Administrator accounts I do not use this feature. Creating Account Administrator accounts Extremely dissatisfied. Creating Account Administrator accounts Dissatisfied. Creating Account Administrator accounts Neutral. Creating Account Administrator accounts Satisfied. Creating Account Administrator accounts Extremely Satisfied. Certifying all user accounts annually Certifying all user accounts annually I do not use this feature. Certifying all user accounts annually Extremely dissatisfied. Certifying all user accounts annually Dissatisfied. Certifying all user accounts annually Neutral. Certifying all user accounts annually Satisfied. Certifying all user accounts annually Extremely Satisfied. Other feedback... Question Title * 6. Based on your experience, what does the FINRA Entitlement System do well? Question Title * 7. Based on your experience, what does NOT work well in the FINRA Entitlement System? Question Title * 8. What are the top features or enhancements you would like to see in a future version of the FINRA Entitlement System? Question Title * 9. Can we contact you for more feedback? If so, please provide your name and email address. Name Email Address If you indicated that you would like to provide more feedback, we will contact you with more details. If you have any questions in the meantime, please send an email to Alvin.Borlaza@finra.org.Thank you for volunteering your time and feedback to help us make FINRA products better for you! Done
