East Greenbush Community Library - Community Survey

It's our time to listen - and we want to hear your thoughts! Whether or not you currently use the Library, the more we know about you, the better we can plan community programs and services. Please use this survey to let us know what you think of the East Greenbush Community Library today and what you would like it to become in the future.

The survey will be open from March 6 to April 14, 2023. Survey responses are anonymous.

Question Title

* 1. In your opinion, how important is the East Greenbush Community Library to...?

	Very Important	Somewhat Important	Not Very Important	Not Important At All
You and your family	You and your family Very Important	You and your family Somewhat Important	You and your family Not Very Important	You and your family Not Important At All
The community	The community Very Important	The community Somewhat Important	The community Not Very Important	The community Not Important At All

Question Title

* 2. Which services provided by the library are in your opinion the most important to serving the needs of the community as a whole? Please rank in order of importance (1 being most important, 5 being least)

Offering a community gathering place

Promoting an early love of reading

Providing access to recreational and informational materials (e.g. print and digital books, magazines, and databases)

Hosting events and programs

Providing access to technology for people who might not otherwise have access

Question Title

* 3. How much do you think East Greenbush Community Library contributes to the following?

	A lot	Some	Not too much
Developing an early love of reading	Developing an early love of reading A lot	Developing an early love of reading Some	Developing an early love of reading Not too much
Promoting a sense of community	Promoting a sense of community A lot	Promoting a sense of community Some	Promoting a sense of community Not too much
Creating educational opportunity for people of all ages	Creating educational opportunity for people of all ages A lot	Creating educational opportunity for people of all ages Some	Creating educational opportunity for people of all ages Not too much
Providing a trusted, reliable place for people to learn about new technologies	Providing a trusted, reliable place for people to learn about new technologies A lot	Providing a trusted, reliable place for people to learn about new technologies Some	Providing a trusted, reliable place for people to learn about new technologies Not too much
Serving as a gathering place for addressing issues in town	Serving as a gathering place for addressing issues in town A lot	Serving as a gathering place for addressing issues in town Some	Serving as a gathering place for addressing issues in town Not too much
Providing a comfortable, welcoming place for people to spend time	Providing a comfortable, welcoming place for people to spend time A lot	Providing a comfortable, welcoming place for people to spend time Some	Providing a comfortable, welcoming place for people to spend time Not too much
Helping people find jobs or pursue job training	Helping people find jobs or pursue job training A lot	Helping people find jobs or pursue job training Some	Helping people find jobs or pursue job training Not too much
Helping people to find information	Helping people to find information A lot	Helping people to find information Some	Helping people to find information Not too much
Providing support with technology	Providing support with technology A lot	Providing support with technology Some	Providing support with technology Not too much

Question Title

* 4. How much do you think East Greenbush Community Library contributes to how you handle the following things in your own life?

	A lot	Some	Not too much
Finding information that is trustworthy and reliable	Finding information that is trustworthy and reliable A lot	Finding information that is trustworthy and reliable Some	Finding information that is trustworthy and reliable Not too much
Coping with a busy world	Coping with a busy world A lot	Coping with a busy world Some	Coping with a busy world Not too much
Growing as a person	Growing as a person A lot	Growing as a person Some	Growing as a person Not too much
Learning new things	Learning new things A lot	Learning new things Some	Learning new things Not too much
Getting information that helps you with decisions you have to make	Getting information that helps you with decisions you have to make A lot	Getting information that helps you with decisions you have to make Some	Getting information that helps you with decisions you have to make Not too much

Other (please specify)

Question Title

* 5. How have you used the East Greenbush Community Library in the past 12 months? Check all that apply

Visited the library in person

Downloaded digital materials (e.g. books, music, movies)

Use the library website for research or to access databases

Use the drive-thru pickup/return

Attended a virtual program

Question Title

* 6. In the last 12 months, how many times did you go into the East Greenbush Community Library?

At least once a week

Several times a month

At least once a month

Less than once a month

I only use the website

I only download digital materials

I only use other libraries (please specify)

Question Title

* 7. In the last 12 months, have East Greenbush Community Library staff ever visited you or your children at a place other than a library building to share information or provide materials?

Yes

If yes, where?

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* 8. Which of the changes below would encourage you to visit the library more often? Please choose all that apply.

More convenient library operating hours

Programs that are relevant to my life

Availability of public transportation

Better availability of library materials

Feeling more welcome

No changes needed

Other (please specify)

Question Title

* 9. How important are the following to you in your personal use of the library?

	Very Important	Somewhat Important	Not Important At All	N/A
Staff availability to assist in person or on the phone	Staff availability to assist in person or on the phone Very Important	Staff availability to assist in person or on the phone Somewhat Important	Staff availability to assist in person or on the phone Not Important At All	Staff availability to assist in person or on the phone N/A
Physical collections/materials (Books, films, music, magazines and newspapers, etc.)	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Very Important	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Somewhat Important	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Not Important At All	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) N/A
Friendly, knowledgeable staff	Friendly, knowledgeable staff Very Important	Friendly, knowledgeable staff Somewhat Important	Friendly, knowledgeable staff Not Important At All	Friendly, knowledgeable staff N/A
Programs and classes for all ages including informational, educational, recreational, and cultural events	Programs and classes for all ages including informational, educational, recreational, and cultural events Very Important	Programs and classes for all ages including informational, educational, recreational, and cultural events Somewhat Important	Programs and classes for all ages including informational, educational, recreational, and cultural events Not Important At All	Programs and classes for all ages including informational, educational, recreational, and cultural events N/A
Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Very Important	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Somewhat Important	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Not Important At All	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner N/A
Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies)	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Very Important	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Somewhat Important	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Not Important At All	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) N/A
Individualized technology support	Individualized technology support Very Important	Individualized technology support Somewhat Important	Individualized technology support Not Important At All	Individualized technology support N/A
Study room availability	Study room availability Very Important	Study room availability Somewhat Important	Study room availability Not Important At All	Study room availability N/A
Meeting room availability	Meeting room availability Very Important	Meeting room availability Somewhat Important	Meeting room availability Not Important At All	Meeting room availability N/A
Drive thru pick-up window	Drive thru pick-up window Very Important	Drive thru pick-up window Somewhat Important	Drive thru pick-up window Not Important At All	Drive thru pick-up window N/A
Spaces that allow for quiet and active uses	Spaces that allow for quiet and active uses Very Important	Spaces that allow for quiet and active uses Somewhat Important	Spaces that allow for quiet and active uses Not Important At All	Spaces that allow for quiet and active uses N/A
Building exterior that is clean and appealing	Building exterior that is clean and appealing Very Important	Building exterior that is clean and appealing Somewhat Important	Building exterior that is clean and appealing Not Important At All	Building exterior that is clean and appealing N/A

Question Title

* 10. Overall, how satisfied are you with the following library resources and services?

	Very Satisfied	Somewhat Satisfied	Not Satisfied at All	N/A
Staff availability to assist in person or on the phone	Staff availability to assist in person or on the phone Very Satisfied	Staff availability to assist in person or on the phone Somewhat Satisfied	Staff availability to assist in person or on the phone Not Satisfied at All	Staff availability to assist in person or on the phone N/A
Physical collections/materials (Books, films, music, magazines and newspapers, etc.)	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Very Satisfied	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Somewhat Satisfied	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Not Satisfied at All	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) N/A
Friendly, knowledgeable staff	Friendly, knowledgeable staff Very Satisfied	Friendly, knowledgeable staff Somewhat Satisfied	Friendly, knowledgeable staff Not Satisfied at All	Friendly, knowledgeable staff N/A
Programs and classes for all ages including informational, educational, recreational, and cultural events	Programs and classes for all ages including informational, educational, recreational, and cultural events Very Satisfied	Programs and classes for all ages including informational, educational, recreational, and cultural events Somewhat Satisfied	Programs and classes for all ages including informational, educational, recreational, and cultural events Not Satisfied at All	Programs and classes for all ages including informational, educational, recreational, and cultural events N/A
Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Very Satisfied	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Somewhat Satisfied	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Not Satisfied at All	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner N/A
Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies)	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Very Satisfied	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Somewhat Satisfied	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Not Satisfied at All	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) N/A
Individualized technology support	Individualized technology support Very Satisfied	Individualized technology support Somewhat Satisfied	Individualized technology support Not Satisfied at All	Individualized technology support N/A
Study room availability	Study room availability Very Satisfied	Study room availability Somewhat Satisfied	Study room availability Not Satisfied at All	Study room availability N/A
Meeting room availability	Meeting room availability Very Satisfied	Meeting room availability Somewhat Satisfied	Meeting room availability Not Satisfied at All	Meeting room availability N/A
Drive thru pick-up window	Drive thru pick-up window Very Satisfied	Drive thru pick-up window Somewhat Satisfied	Drive thru pick-up window Not Satisfied at All	Drive thru pick-up window N/A
Spaces that allow for quiet and active uses	Spaces that allow for quiet and active uses Very Satisfied	Spaces that allow for quiet and active uses Somewhat Satisfied	Spaces that allow for quiet and active uses Not Satisfied at All	Spaces that allow for quiet and active uses N/A
Building exterior that is clean and appealing	Building exterior that is clean and appealing Very Satisfied	Building exterior that is clean and appealing Somewhat Satisfied	Building exterior that is clean and appealing Not Satisfied at All	Building exterior that is clean and appealing N/A

Question Title

* 11. What do you typically do when you visit the East Greenbush Community Library? Please choose all that apply.

Attend a class, program, or lecture

Get individualized technical support

Check out books or other materials

Get help from a staff member

Just sit and read, study, or watch or listen to media

Pick up an activity kit

Work remotely

Use the library's computers or wifi

Spend time with my children

Use a conference room

Visit the Children's Room

Visit with friends

Use the drive-thru window

Copy, print, fax or scan

Other (please specify)

Question Title

* 12. Do you currently download materials (ebooks, audiobooks, films and music) onto mobile devices? Please choose all that apply.

Yes, I purchase e-books from Amazon.com or other e-book vendors

Yes, I download titles from the library

Other (please specify)

Question Title

* 13. How do you usually find out about library news and events? Please check all that apply.

Social media (Facebook, Instagram, etc)

Library website

Library email newsletter

Library print newsletter

Newspaper

Posters, flyers in the Library

Library staff

Word of mouth from friends, relatives, etc.

Posters or flyers around town

I don't hear any library news

Other (please specify)

Question Title

* 14. What words best describe the East Greenbush Community Library? Please feel free to also share any particular experiences you have had while using the East Greenbush Community Library, positive or negative.

Question Title

* 1. In your opinion, how important is the East Greenbush Community Library to...?

Question Title

* 2. Which services provided by the library are in your opinion the most important to serving the needs of the community as a whole? Please rank in order of importance (1 being most important, 5 being least)

Question Title

* 3. How much do you think East Greenbush Community Library contributes to the following?

Question Title

* 4. How much do you think East Greenbush Community Library contributes to how you handle the following things in your own life?

Question Title

* 5. How have you used the East Greenbush Community Library in the past 12 months? Check all that apply

Question Title

* 6. In the last 12 months, how many times did you go into the East Greenbush Community Library?

Question Title

* 7. In the last 12 months, have East Greenbush Community Library staff ever visited you or your children at a place other than a library building to share information or provide materials?

Question Title

* 8. Which of the changes below would encourage you to visit the library more often? Please choose all that apply.

Question Title

* 9. How important are the following to you in your personal use of the library?

Question Title

* 10. Overall, how satisfied are you with the following library resources and services?

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* 11. What do you typically do when you visit the East Greenbush Community Library? Please choose all that apply.

Question Title

* 12. Do you currently download materials (ebooks, audiobooks, films and music) onto mobile devices? Please choose all that apply.

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* 13. How do you usually find out about library news and events? Please check all that apply.

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* 14. What words best describe the East Greenbush Community Library? Please feel free to also share any particular experiences you have had while using the East Greenbush Community Library, positive or negative.

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* 15. What could the East Greenbush Community Library do to make you or your family feel more welcome?