2022 Customer Satisfaction Survey

As a valued customer of Community Action, your feedback is important to us. 
Thank you for filling out this survey to help us improve our services and programs.

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* 1. Are you a

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* 2. Where do you live?

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* 3. Which services/programs did you receive assistance from? (check all that apply)

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* 4. On a scale of 1-10, with 1 being unsatisfied and 10 being very satisfied, did you feel the services you needed were available and easy to access?

1  Unsatisfied 5  Somewhat Satisfied 10  Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 5. Were you referred to/for other services?

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* 6. How did you hear about our services or programs?

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* 7. On a scale of 1-10, with 1 being not responsive and 10 being completely responsive, how responsive were we to your needs, questions, concerns?

1  Not Responsive 5  Somewhat Responsive 10  Completely Responsive
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i We adjusted the number you entered based on the slider’s scale.

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* 8. On a scale of 1-10, with 1 being unlikely and 10 being very likely, how likely are you to recommend our services to a friend, family member or neighbor?

1  Unlikely 5  Somewhat Likely 10  Very Likely
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i We adjusted the number you entered based on the slider’s scale.

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* 9. On a scale of 1-10, with 1 being not helpful and 10 being very helpful, how helpful was staff/volunteer?

1  Not Helpful 5  Somewhat Helpful 10  Very Helpful
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i We adjusted the number you entered based on the slider’s scale.

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* 10. On a scale of 1-10, with 1 being unsatisfied and 10 being very satisfied, did you feel you were treated with dignity and respect by staff and/or volunteers?

1  Unsatisfied 5  Somewhat Satisfied 10  Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 11. On a scale of 1-10, with 1 being unsatisfied and 10 being very satisfied, how would you rate the quality of your experience?

1  Unsatisfied 5  Somewhat Satisfied 10  Very Satisfied
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i We adjusted the number you entered based on the slider’s scale.

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* 12. What could we do better?

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* 13. Optional: Would you be interested in:

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