GA+SCORE User Survey This anonymous survey contains 9 rated questions and 3 open-text questions. It should take less than 5 minutes to complete. We appreciate your feedback!Please complete this survey if you have used the www.gascore.com website or the GA+SCORE data system in the last 12 months. www.gascore.com website GA+SCORE data system PROFILE Question Title * 1. Which best describes your role? I work for a current RBWO provider (CCI, CPA, ILP, TLP). I work for the Office of Provider Management or CCTU. I work for another part of DFCS / another state agency (CPS, RCCL, etc.). Other (please specify) Question Title * 2. How often do you sign into the GA+SCORE data system? I don’t have a GA+SCORE user account. Daily. At least once a week. At least once a month. At least once a quarter. Rarely Other (please specify) Question Title * 3. How often do you use the www.gascore.com website, e.g., to find a document, submit a waiver request, or look for training? Daily. At least once a week. At least once a month. At least once a quarter. Rarely. USER EXPERIENCE Question Title * 4. When you use the www.gascore.com website and/or GA+SCORE data system, do you have a smooth, error-free experience? Always Usually Sometimes Rarely Never Not sure or not applicable Question Title * 5. When you visit the www.gascore.com website, can you locate the pages, files, and information you need? Always Usually Sometimes Rarely Never Not sure or not applicable Question Title * 6. When you sign into the GA+SCORE data system, can you complete your tasks easily and without issues? I don’t have a GA+SCORE user account. Always Usually Sometimes Rarely Never Not sure or not applicable Question Title * 7. What feedback do you have on the www.gascore.com website or the GA+SCORE data system? SUPPORT Question Title * 8. In the last 12 months, have you reached out to support@gascore.com or called Care Solutions for help? NA – I haven’t reached out. Yes, and I typically received a helpful answer within 4 working hours. Yes, and I typically received a helpful answer but it took longer than 4 working hours. Yes, but I typically received an answer that didn’t help me. Yes, but I typically didn’t receive an answer at all. Question Title * 9. In the last 12 months, have you checked the GA+SCORE user manual, PBP Measurements & Standards Guide, and/or video resources for information about using GA+SCORE? NA – I haven’t needed information. Yes, and they typically were helpful. Yes, but they typically weren’t helpful. No; I needed information, but I didn’t know about those tools or couldn’t find them. No; I needed information, but I don’t use these tools. Question Title * 10. When you have questions about using the GA+SCORE data system, how do you prefer to answer them?Please use the arrows or drag-and-drop the options below to rank them in order of preference, with your favorite options at the top. Question Title * 11. What feedback do you have on communication, training, manuals, and support from Care Solutions? Question Title * 12. What else would you like to share about the www.gascore.com website or the GA+SCORE data system. Done