Introduction

Mae'r arolwg hon hefyd ar gael yn y Gymraeg. Er mwyn ymateb yn y Gymraeg, dilynwch y ddolen yma.
Welcome to our consultation.

As the Public Services Ombudsman for Wales, we can undertake “Own Initiative” investigations where evidence suggests that there may be systemic service failure or maladministration. As with all of our investigations, the main test is whether a service provider has acted in line with the law, its own policies and procedures and good standards of administration.

We are now considering undertaking an Own Initiative investigation into how social housing providers respond to reports and complaints relating to disrepair, with a focus on damp and mould, from vulnerable tenants.

By “social housing providers” we mean Registered Social Landlords (“RSLs”, also known as Housing Associations) and local councils.

The purpose of the investigation would be to identify whether social housing providers are appropriately responding to reports and concerns relating to disrepair, damp and mould, taking into consideration the needs of vulnerable tenants.

If needed, the investigation would identify what social housing providers can do better to ensure that they respond to concerns of vulnerable tenants appropriately and in a timely manner. The investigation would also share any good practice identified to drive improvement across public services in Wales.

We invite comments and responses on the proposed investigation.


Please share your views with us by 12:00 PM (midday) on 8 December 2025.


If you have any questions about this consultation or would like to respond in a different way, please email OwnInitiative@ombudsman.wales or call 0300 790 0203 and ask to speak to the Own Initiative Lead Officer.

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* Can we contact you if we have any questions about your response? If yes, please make sure that you share with us your email address or phone number above.

If you have any supporting evidence that you would like us to consider, there is an option to attach files at the end of this form. You can also email any supporting evidence to owninitiative@ombudsman.wales.
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