City of Moose Jaw Resident Survey - Prioritizing Our Future

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Welcome to the City of Moose Jaw’s “Prioritizing Our Future” resident survey.

Your feedback plays a key role in helping shape our city’s future. Moose Jaw City Council recently adopted the 2026–2029 Strategic Plan, which outlines the priorities that will guide both Council and City Administration.

This survey gives residents like you the opportunity to share ideas and insights on how we can best achieve those goals together. The survey includes a mix of multiple-choice and open-ended questions and should take no more than 15 minutes to complete. Survey results will be presented to City Council ahead of the 2026 Operating and Capital Budget discussions.

We truly appreciate your time and participation.

Here are the five key priority areas of the 2026-2029 Strategic Plan (pictured below):

- Resident-Centric Community
- Economic Growth & Partnership
- Sustainable Infrastructure & Environment Stewardship
- Financial Responsibility & Transparent Governance
- Vibrant, Safe and Welcoming Community

The next several questions are related to the five Strategic Plan priority areas.

Welcome to the City of Moose Jaw’s “Prioritizing Our Future” resident survey.<br><br>Your feedback plays a key role in helping shape our city’s future. Moose Jaw City Council recently adopted the 2026–2029 Strategic Plan, which outlines the priorities that will guide both Council and City Administration. <br><br>This survey gives residents like you the opportunity to share ideas and insights on how we can best achieve those goals together. The survey includes a mix of multiple-choice and open-ended questions and should take no more than 15 minutes to complete. Survey results will be presented to City Council ahead of the 2026 Operating and Capital Budget discussions.<br><br>We truly appreciate your time and participation.<br><br>Here are the five key priority areas of the 2026-2029 Strategic Plan (pictured below): <br><br>- Resident-Centric Community<br>- Economic Growth & Partnership<br>- Sustainable Infrastructure & Environment Stewardship<br>- Financial Responsibility & Transparent Governance<br>- Vibrant, Safe and Welcoming Community<br><br>The next several questions are related to the five Strategic Plan priority areas.

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* 1. How well do you feel the City's Strategic Plan reflects the priorities that matter most to you as a Moose Javian?

Very well – it captures the key priorities I care about.

Somewhat well – it includes some important areas, but misses others.

Not very well – I don’t see my priorities reflected.

Not at all – it feels disconnected from what matters to me.

I have no opinion on the matter.

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* 2. One of the goals of the Resident-Centric Community priority area is for residents to feel valued and engaged. Do you feel valued and engaged as a resident of Moose Jaw?

Yes

Why do you feel this way?

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* 3. What would help you feel more connected to your community?

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* 4. When it comes to Economic Growth & Partnership, rank the following initiatives from 1-7 based on how crucial you believe they are to growing Moose Jaw's economy? (1 is most crucial, while 7 is least crucial)

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* 5. When it comes to Sustainable Infrastructure & Environmental Stewardship, how important is it for the City to prioritize climate resilience and sustainability in future projects?

Very important

Somewhat important

Not so important

Not at all important

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* 6. The City of Moose Jaw has a Climate Action Plan that has seen our corporate greenhouse gas emissions drop over 11% since 2019. What other environmental initiatives would you like to see prioritized by the City?

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* 7. When it comes to Financial Responsibility and Transparent Governance, how confident are you in the City’s financial management and transparency?

Very confident

Somewhat confident

Not so confident

Not at all confident

Why do you feel this way?

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* 8. Would you like to see the City provide more insight into the budget process and how/why tax dollars are allocated?

Yes

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* 9. What would most improve your trust in City governance?

More transparency in decision-making and budgeting

Better communication and updates from City officials

Opportunities for meaningful public input and engagement

More accountability for how decisions are made and implemented

Improved customer service and responsiveness to resident concerns

I already trust City governance

Other (please specify)

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* 10. Do you feel Moose Jaw is making the most of its potential as a tourist destination, in support of being a Vibrant, Safe, and Welcoming Community?

Yes — Moose Jaw is doing a great job showcasing its attractions and welcoming visitors.

Somewhat — there are good efforts, but more could be done to promote tourism.

Not really — I think we’re missing opportunities to attract and engage tourists.

I’m not sure — I haven’t seen or experienced much related to tourism here.

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* 11. Which of the following best describes your sense of safety in Moose Jaw?

I consistently feel safe and secure in Moose Jaw

I generally feel safe, with minor concerns

I neither feel particularly safe nor unsafe

I occasionally feel unsafe or have concerns

I often feel unsafe in Moose Jaw

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* 12. If you feel unsafe in Moose Jaw, please explain why.

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* 13. Based on your experience, how would you rate the following City of Moose Jaw services?

	Excellent	Good	Fair	N/A	Below Average	Poor
Road repair/maintenance	Road repair/maintenance Excellent	Road repair/maintenance Good	Road repair/maintenance Fair	Road repair/maintenance N/A	Road repair/maintenance Below Average	Road repair/maintenance Poor
Recreation facilities	Recreation facilities Excellent	Recreation facilities Good	Recreation facilities Fair	Recreation facilities N/A	Recreation facilities Below Average	Recreation facilities Poor
Recreation programming	Recreation programming Excellent	Recreation programming Good	Recreation programming Fair	Recreation programming N/A	Recreation programming Below Average	Recreation programming Poor
Accessibility	Accessibility Excellent	Accessibility Good	Accessibility Fair	Accessibility N/A	Accessibility Below Average	Accessibility Poor
Green space maintenance/beautification	Green space maintenance/beautification Excellent	Green space maintenance/beautification Good	Green space maintenance/beautification Fair	Green space maintenance/beautification N/A	Green space maintenance/beautification Below Average	Green space maintenance/beautification Poor
Water and sewer	Water and sewer Excellent	Water and sewer Good	Water and sewer Fair	Water and sewer N/A	Water and sewer Below Average	Water and sewer Poor
Waste/recycling collection	Waste/recycling collection Excellent	Waste/recycling collection Good	Waste/recycling collection Fair	Waste/recycling collection N/A	Waste/recycling collection Below Average	Waste/recycling collection Poor
Transit	Transit Excellent	Transit Good	Transit Fair	Transit N/A	Transit Below Average	Transit Poor
Customer service	Customer service Excellent	Customer service Good	Customer service Fair	Customer service N/A	Customer service Below Average	Customer service Poor
Website (www.MooseJaw.ca)	Website (www.MooseJaw.ca) Excellent	Website (www.MooseJaw.ca) Good	Website (www.MooseJaw.ca) Fair	Website (www.MooseJaw.ca) N/A	Website (www.MooseJaw.ca) Below Average	Website (www.MooseJaw.ca) Poor
City of Moose Jaw App	City of Moose Jaw App Excellent	City of Moose Jaw App Good	City of Moose Jaw App Fair	City of Moose Jaw App N/A	City of Moose Jaw App Below Average	City of Moose Jaw App Poor
Permitting and Licensing	Permitting and Licensing Excellent	Permitting and Licensing Good	Permitting and Licensing Fair	Permitting and Licensing N/A	Permitting and Licensing Below Average	Permitting and Licensing Poor
Bylaw Services	Bylaw Services Excellent	Bylaw Services Good	Bylaw Services Fair	Bylaw Services N/A	Bylaw Services Below Average	Bylaw Services Poor

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* 14. How satisfied are you with the communication of City programs and services?

Very satisfied

Satisfied

Somewhat satisfied

Somewhat dissatisfied

Dissatisfied

Very dissatisfied

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* 15. If you could receive greater detail and context about a City of Moose Jaw program or service, what would be your first priority?

Road repair/maintenance

Recreation facilities

Recreation programming

Accessibility

Green space maintenance/beautification

Water and sewer

Waste/recycling collection

Transit

Permitting and Licensing

Bylaw Services

Other (please specify)

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* 16. How would you prefer to receive important information about City programs and services? (Check all that apply)

Social Media

Radio

Newspaper

In the mail

City of Moose Jaw website

City of Moose Jaw app

Other (please specify)

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* 17. Which social media platforms do you utilize? (Check all that apply)

Facebook

Instagram

YouTube

TikTok

I don't use any social media platforms.

Other (please specify)

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* 18. How would you rate your overall quality of life in Moose Jaw today?

Excellent

Good

Fine

Could be better

Terrible

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* 19. Have you contacted the City of Moose Jaw in the past 12 months?

Yes

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* 20. If you answered "yes" to question 19, how did you first contact the City about your issue?

Phone call

In person at City Hall

City of Moose Jaw app

'Contact Us' email through the City's website

Regular mail

Other (please specify)

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* 21. If you used Request for Service feature on the City of Moose Jaw app, how satisfied were you with the response and resolution to your issue?

Very satisfied

Satisfied

Somewhat satisfied

Somewhat dissatisfied

Dissatisfied

Very dissatisfied

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* 22. Since City Hall extended its in-person customer service hours to 8:30 a.m.-4:30 p.m., how has this affected the way you interact with our services (e.g., bill payments, permits, inquiries)?

I now visit City Hall in person more often because the extended hours are more convenient.

I still prefer to handle everything online, so the extended hours haven’t changed my behavior.

I wasn’t aware that the hours had been extended.

I rarely interact with City Hall services, regardless of hours.

I’ve used both in-person and online services, depending on what’s most convenient.

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* 23. If you’ve visited City Hall recently, what made you choose in-person service over online options?

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* 24. What is one thing that you think would improve customer service from the City of Moose Jaw?

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* 25. How long have you resided in Moose Jaw?

Less than one year

1-5 years

5-15 years

More than 15 years

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* 26. In which age range do you belong?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 27. Gender - how do you identify?

Man.

Woman.

Prefer to self-describe, below.

Self-describe:

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* 28. Do you identify as Indigenous?

Yes - First Nations (Status/Non-Status)

Yes - Métis

Yes - Inuit

Prefer to self-identify

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* 29. How many children are in your household?

None.

More than 4.

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* 30. What is your employment status?

Work full-time

Work part-time

Student

Unemployed and looking for work

Unemployed and not able to work

Other (please specify)

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* 31. Do you commute more than 15 minutes outside of Moose Jaw for work?

Yes

If "yes", in which community do you work?

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* 32. Are you a business owner?

Yes

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* 33. What is one change you would implement that you believe would result in a significant positive impact on the quality of life for Moose Jaw residents?