EHC Hub – Parent Carer Feedback Survey

Introduction

We are working with Derbyshire County Council to gather feedback from parent carers about the EHC Hub.

We know that experiences can vary, and we really value you taking the time to share your views.

As part of a co-produced partnership approach, we want to better understand what is working well, what challenges parent carers are facing, and what would help improve the experience of using the EHC Hub.

Your feedback will help inform future improvements and support for families.

This survey is short and should only take a few minutes to complete.

1.Have you used the EHC Hub?

Yes - currently using it

Yes - used it in the past

No

5.Have you experienced any barriers when accessing or using the EHC Hub?

No, I’ve been able to access and use it without difficulty

Yes, occasionally

Yes, frequently

I am unable to use the Hub

Please share your experiences

6.If you experienced any issues, where did you go for help? (please tick all that apply)

Other (please specify)

7.What happened when you raised an issue or asked for help?

9.Before using the EHC Hub, did you feel you understood what it was for and how it could support you?

10.What has worked well for you when using the EHCP Hub? (Pleas share anything positive, big or small)

11.What would you most like to see improved about the EHC Hub? (Include anything that would make it easier to access or use)