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DOI REQUIRED: Attach a timed outline of your session. The timed outline should contain your session title and contain all of the detailed topics and subtopics that are insurance industry-related practices, principles, and concepts specifically related to the business of insurance and the amount of time scheduled for each topic. The Timed Outline must also include how the course content will enhance the attendee's technical claims knowledge, understanding, and/or professional competence. Session times are 1 hour in length (remember to leave 5-10 min for Q&A at the end of the session). A good timed outline is at least one to two pages in length. (min of 500 characters)