Breastfeeding Peer Support Questionnaire

We are asking all those who have used the breastfeeding peer support service to complete the questionnaire below. By doing this, you will provide valuable information to help us make sure that the service is providing the support that is needed to breastfeeding mums and identify where improvements can be made.

The questionnaire is anonymous and the information you provide will be held in the strictest confidence.

Completing the questionnaire is voluntary and your decision not to participate will not affect your relationship with staff or access to the service in the future.

Please note, although we will be using your feedback to shape and improve our continuing services, as this data is anonymous we will be unable to respond to any specific comments or concerns you may raise in this survey. If you do have concerns or would like to make a complaint, please contact a member of staff who will do their best to resolve the matter for you. You can also contact the Customer Services team for Integrated Children’s Services, based at County Hall in Exeter. For more information about this service and contact details, please see/ask for the Tell us what you think leaflet or go to the Customer Services page by copying and pasting the following address into a web browser:

http://www.devonpct.nhs.uk/ICS/ICS_Customer_Services.aspx

If you wish to discuss this questionnaire, or any matter around breastfeeding peer support, please do not hesitate to contact Sonya Webb, Breastfeeding Peer Support Co-ordinator on
Office: 01769 575172, Mobile: 07581571772, E-Mail: sonya.webb@nhs.net

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* 1. We would like to know when and how you came to know about the breastfeeding peer support service. Please tick all that apply.

	Before your baby was born	After your baby was born
Midwife	Midwife Before your baby was born	Midwife After your baby was born
Health Visitor	Health Visitor Before your baby was born	Health Visitor After your baby was born
Hospital	Hospital Before your baby was born	Hospital After your baby was born
Breastfeeding Peer Supporter	Breastfeeding Peer Supporter Before your baby was born	Breastfeeding Peer Supporter After your baby was born
Advertising	Advertising Before your baby was born	Advertising After your baby was born
Friends or Family	Friends or Family Before your baby was born	Friends or Family After your baby was born
Children's Centre	Children's Centre Before your baby was born	Children's Centre After your baby was born

Other (please specify)

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* 2. Did you feel supported in making the decision about how to feed your baby?

Yes

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* 3. Did the volunteer Breastfeeding Peer Support help in your decision to breastfeed your baby?

Yes

If yes, please tell us how

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* 4. How many times did you receive support from a breastfeeding peer support volunteer?

1 to 5

6 to 10

11 to 15

more than 15

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* 5. How many times did you visit your local breastfeeding support group?

0 to 5

6 to 10

11 to 15

more than 15

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* 6. How would you rate the Breastfeeding Peer Support Service on the following points.

	Very Good	Good	Neither Good nor Poor	Poor	Very Poor
Being able to talk about your worries and concerns	Being able to talk about your worries and concerns Very Good	Being able to talk about your worries and concerns Good	Being able to talk about your worries and concerns Neither Good nor Poor	Being able to talk about your worries and concerns Poor	Being able to talk about your worries and concerns Very Poor
Being able to talk about other problems	Being able to talk about other problems Very Good	Being able to talk about other problems Good	Being able to talk about other problems Neither Good nor Poor	Being able to talk about other problems Poor	Being able to talk about other problems Very Poor
Being able to talk to other Mums	Being able to talk to other Mums Very Good	Being able to talk to other Mums Good	Being able to talk to other Mums Neither Good nor Poor	Being able to talk to other Mums Poor	Being able to talk to other Mums Very Poor
Being able to talk about breastfeeding problems	Being able to talk about breastfeeding problems Very Good	Being able to talk about breastfeeding problems Good	Being able to talk about breastfeeding problems Neither Good nor Poor	Being able to talk about breastfeeding problems Poor	Being able to talk about breastfeeding problems Very Poor
Feeling supported in your feeding choices	Feeling supported in your feeding choices Very Good	Feeling supported in your feeding choices Good	Feeling supported in your feeding choices Neither Good nor Poor	Feeling supported in your feeding choices Poor	Feeling supported in your feeding choices Very Poor
Information about your local breastfeeding peer support services	Information about your local breastfeeding peer support services Very Good	Information about your local breastfeeding peer support services Good	Information about your local breastfeeding peer support services Neither Good nor Poor	Information about your local breastfeeding peer support services Poor	Information about your local breastfeeding peer support services Very Poor
Information about other support available	Information about other support available Very Good	Information about other support available Good	Information about other support available Neither Good nor Poor	Information about other support available Poor	Information about other support available Very Poor
Being encouraged to attend the breastfeeding groups	Being encouraged to attend the breastfeeding groups Very Good	Being encouraged to attend the breastfeeding groups Good	Being encouraged to attend the breastfeeding groups Neither Good nor Poor	Being encouraged to attend the breastfeeding groups Poor	Being encouraged to attend the breastfeeding groups Very Poor
Making you feel confident in your breastfeeding	Making you feel confident in your breastfeeding Very Good	Making you feel confident in your breastfeeding Good	Making you feel confident in your breastfeeding Neither Good nor Poor	Making you feel confident in your breastfeeding Poor	Making you feel confident in your breastfeeding Very Poor
Giving privacy when needed	Giving privacy when needed Very Good	Giving privacy when needed Good	Giving privacy when needed Neither Good nor Poor	Giving privacy when needed Poor	Giving privacy when needed Very Poor
Getting consistent information about breastfeeding	Getting consistent information about breastfeeding Very Good	Getting consistent information about breastfeeding Good	Getting consistent information about breastfeeding Neither Good nor Poor	Getting consistent information about breastfeeding Poor	Getting consistent information about breastfeeding Very Poor
Providing support in a way that was useful to you	Providing support in a way that was useful to you Very Good	Providing support in a way that was useful to you Good	Providing support in a way that was useful to you Neither Good nor Poor	Providing support in a way that was useful to you Poor	Providing support in a way that was useful to you Very Poor
Amount of time a volunteer spent with you	Amount of time a volunteer spent with you Very Good	Amount of time a volunteer spent with you Good	Amount of time a volunteer spent with you Neither Good nor Poor	Amount of time a volunteer spent with you Poor	Amount of time a volunteer spent with you Very Poor

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* 7. Overall, how helpful was the support you received?

Very Good

Good

Neither Good nor Poor

Poor

Very Poor

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* 8. Below is a list of additional support available through some Breastfeeding Peer Support Services in Devon. Please tick next to each point if you remember being offered this support and if you used the support offered.

	Offered	Used
Breastfeeding Support Group	Breastfeeding Support Group Offered	Breastfeeding Support Group Used
Home visiting volunteer breastfeeding peer support	Home visiting volunteer breastfeeding peer support Offered	Home visiting volunteer breastfeeding peer support Used
Hospital volunteer breastfeeding peer support	Hospital volunteer breastfeeding peer support Offered	Hospital volunteer breastfeeding peer support Used
Telephone volunteer breastfeeding peer support	Telephone volunteer breastfeeding peer support Offered	Telephone volunteer breastfeeding peer support Used
Buddy / Befriend system	Buddy / Befriend system Offered	Buddy / Befriend system Used
Bra fitting and sales	Bra fitting and sales Offered	Bra fitting and sales Used
Breast pump fitting and loan	Breast pump fitting and loan Offered	Breast pump fitting and loan Used
Breastfeeding resource library	Breastfeeding resource library Offered	Breastfeeding resource library Used

Other (please specify)

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* 9. If you visited a breastfeeding group, which one did you attend?

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* 10. If you attended a breastfeeding group

	Yes	No
Was it helpful?	Was it helpful? Yes	Was it helpful? No
Would you use the service again?	Would you use the service again? Yes	Would you use the service again? No
Would you tell family or friends about the service?	Would you tell family or friends about the service? Yes	Would you tell family or friends about the service? No

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* 11. Are there any other services or support that you were not offered, but you feel would have helped you?

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* 12. How old was your baby when you first used the breastfeeding peer support service?

Less than 1 week

1 to 8 weeks

2 to 3 months

4 to 6 months

7 to 9 months

10 to 12 months

Over 1 year

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* 13. How old was your baby when you stopped attending the breastfeeding group?

Less than 1 week

1 to 8 weeks

2 to 3 months

4 to 6 months

7 to 9 months

10 to 12 months

Over 1 year

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* 14. How old was your baby when you stopped using the breastfeeding peer support service?

Less than 1 week

1 to 8 weeks

2 to 3 months

4 to 6 months

7 to 9 months

10 to 12 months

Over 1 year

Please tell us why you decided not to carry on using the service

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* 15. Are you still breastfeeding your baby?

Yes - Fully (Please go to question 18)

Yes - Partially (Please go to question 18)

No (Please go to question 16)

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* 16. How old was your baby when you stopped breastfeeding?

Days

Weeks

Months

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* 17. Below is a list of reasons that we often hear for mums stopping breastfeeding. Please would you tell us how much any of these reasons lead to you to make the decision to stop breastfeeding.

	A lot	Some	Not at all
Insufficient milk / baby seemed hungry	Insufficient milk / baby seemed hungry A lot	Insufficient milk / baby seemed hungry Some	Insufficient milk / baby seemed hungry Not at all
Baby would not suck / rejected breast	Baby would not suck / rejected breast A lot	Baby would not suck / rejected breast Some	Baby would not suck / rejected breast Not at all
Hard to judge how much baby had drunk	Hard to judge how much baby had drunk A lot	Hard to judge how much baby had drunk Some	Hard to judge how much baby had drunk Not at all
Breastfeeding took too long/ was tired	Breastfeeding took too long/ was tired A lot	Breastfeeding took too long/ was tired Some	Breastfeeding took too long/ was tired Not at all
Baby could not be fed by others	Baby could not be fed by others A lot	Baby could not be fed by others Some	Baby could not be fed by others Not at all
Did not like breastfeeding	Did not like breastfeeding A lot	Did not like breastfeeding Some	Did not like breastfeeding Not at all
Had breastfed as long as intended	Had breastfed as long as intended A lot	Had breastfed as long as intended Some	Had breastfed as long as intended Not at all
Domestic reasons	Domestic reasons A lot	Domestic reasons Some	Domestic reasons Not at all
Baby was 6 months	Baby was 6 months A lot	Baby was 6 months Some	Baby was 6 months Not at all
Painful breasts / nipples	Painful breasts / nipples A lot	Painful breasts / nipples Some	Painful breasts / nipples Not at all
I was ill	I was ill A lot	I was ill Some	I was ill Not at all
Baby was ill	Baby was ill A lot	Baby was ill Some	Baby was ill Not at all
Embarrassment	Embarrassment A lot	Embarrassment Some	Embarrassment Not at all
I had inverted nipples	I had inverted nipples A lot	I had inverted nipples Some	I had inverted nipples Not at all
Not convenient	Not convenient A lot	Not convenient Some	Not convenient Not at all

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* 18. Did the volunteer Breastfeeding Peer Support help in your decision to continue to breastfeed?

Yes

If yes, please tell us how

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* 19. How do you feel we could improve breastfeeding peer support in your area?

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* 20. Are there any other comments you would like to make about your contact with the Breastfeeding Peer Support Service?

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* 21. The following information will help us to see which groups of mums are looking for support from our service.

Baby's Date of Birth or Due Date

Your Date of Birth

Your Postcode

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* 22. Your ethnicity

Decline to specify

White - British

White - Other white

White - Irish

Mixed white and black African

Black African

Mixed white and black Caribbean

Black Caribbean

Other Black

Mixed white and Asian

Other Asian

Chinese

Bangladeshi

Pakistani

Indian

Other ethnic category, please specify:

Thank you so much for taking the time to complete and submit this questionnaire. Your feedback is greatly appreciated and it will be used to help improve our services.