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2025 Customer Satisfaction - PA
Thank you for taking 5 minutes to provide feedback so we can try to do better!
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1.
Overall, how satisfied or dissatisfied are you with our company?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
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2.
How would you rate the value for money of our products?
(Required.)
Excellent
Above average
Average
Below average
Poor
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3.
How well do our products meet your needs?
(Required.)
Extremely well
Very well
Somewhat well
Not so well
Not at all well
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4.
How would you rate the quality of our products?
(Required.)
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
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5.
Which of the following words would you use to describe our products? Select all that apply.
(Required.)
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable
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6.
Compared to our competitors, how effective is our company?
(Required.)
Much more effective
Somewhat more effective
Slightly more effective
About as effective
Slightly less effective
Somewhat less effective
Much less effective
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7.
How long have you been a customer of our company?
(Required.)
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
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8.
Overall, how would you rate the quality of your customer support experience?
(Required.)
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
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9.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
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10.
What changes would this company have to make for you to give it a higher rating?
11.
How did you initially find Pan Abrasives?
Magazine advertisement
Yellow pages
Green Book
Recommendation by someone
Google paid advertising
Organic search via Google or other search engine
LinkedIn
Link from other webpage or social media
Received direct marketing material from Pan Abrasives
Other (please specify)
