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2025 Member Survey
Please take a few minutes to complete our survey. All surveys submitted will be eligible to win one of 15 $25 energy credits.
1.
How satisfied are you with Todd-Wadena Electric Cooperative?
1-Very dissatisfied
2
3
4
5- Very Satisfied
1-Very dissatisfied
2
3
4
5- Very Satisfied
2.
Why did you rate your satisfaction as such?
3.
On a 5-point scale on where "1" means "falls short of your expectations" and "5" means "exceeds your expectations," to what extent has Todd-Wadena Electric Cooperative met your expectations?
1- Falls Short
2
3
4
5- Exceeds Expectations
1- Falls Short
2
3
4
5- Exceeds Expectations
4.
On a 5-point scale where 1 means “very poor” and 5 means “excellent,” how would you rate Todd-Wadena Electric Cooperative on the following?
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
Delivering good value for the money
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
Resolving issues or problems
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
Having highly-trained, professional employees
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
Having friendly, courteous employees
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
Having members’ best interests at heart
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
Communicating with you and keeping you informed
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
Supporting the local community
1 - Very Poor
2
3
4
5 - Excellent
N/A (Not applicable)
5.
On a 5-point scale where 1 means “very poor" and 5 means “excellent,” how would you rate Todd-Wadena Electric Cooperative on the following?
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
N/A (Not applicable)
Keeping blinks and momentary outages to a minimum
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
N/A (Not applicable)
Keeping longer outages to a minimum
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
N/A (Not applicable)
Restoring power quickly after an outage
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
N/A (Not applicable)
Keeping you informed on the status of outages
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
N/A (Not applicable)
Being easy to reach to report a power outage
1 - Very Dissatisfied
2
3
4
5 - Very Satisfied
N/A (Not applicable)
6.
What programs have you participated in during the last 12 months?
Load Management
Rebates
Solar Installations
Load Control Notifications
Outage Notifications
7.
Concerning Todd-Wadena Electric Cooperative, have you done any of the following in the past 12 months? Have you…
Yes
No
Don't Know
Attended the annual meeting?
Yes
No
Don't Know
Spoken with a member of the Board of Directors?
Yes
No
Don't Know
Voted in a co-op election?
Yes
No
Don't Know
Received a capital credits patronage (energy credit)?
Yes
No
Don't Know
Participated in Operation Round Up?
Yes
No
Don't Know
8.
Have you or would you be interested in running for the Board of Directors Election?
Yes
No
9.
Why or why not would you be interested in running for the Board of Directors Election?
10.
Are there any issues you would like your Board of Directors to address? If so, please explain.
11.
What do you see as the biggest energy challenges in the next 10 years? (choose all that apply)
Solar
Renewables
Legislation
Power Supply Mix/Generation Facilities
Significant Load Increase
Transmission Buildout
Other (please specify)
12.
What topics would you like to see covered more in the newsletter? (check all that apply)
Legislative Topics Related to Energy
Electrical Safety
Load Management Programs/Rebates
Technical Topics
Community Involvement
Board Minutes and Happenings
Other (please specify)
13.
What issues do you feel are most important for the co-op to advocate with the Minnesota Legislature?
Affordable Rates (MN Carbon Free 2040 Bill)
Renewable Energy
Net Metering
Lifting the Nuclear Moratorium
Other (please specify)
14.
What new technologies would you be interested in?
Residential Solar
Home Battery Storage
Electric Vehicles
Smart Thermostats
Other (please specify)
15.
Which of the following is most important to you? (Pick 1)
Affordable Rates
Reliability
Increasing Renewable Energy Generation
Community Involvement
Returning Capital Credits
Equity
16.
How do you stay up to date with the co-op (choose all that apply)?
Pine to Prairie Newsletter
Instagram
Radio
Facebook
Website
Bill Message/Inserts
17.
Do you view yourself as a member or as a customer of your electric co-op, or both?
Member
Customer
Both
Don’t Know
18.
How long have you been a member of Todd-Wadena Electric Cooperative?
Less than 1 year
1 -5 years
6 – 10 years
11 – 15 years
16 – 20 years
21- 30 years
31 - 40 years
41 – 50 years
51 or more
unsure
19.
How many people live in your household including yourself?
1
2
3
4
5
6 or more
20.
Do you have any comments for Todd-Wadena Electric Cooperative?
21.
If you would like to be entered in to win one of fifteen (15), $25 energy credits, please list your account number. Your account number can be found on your electric bill. Account #:
