Annual Rent and Service Charge Review

Thank you for taking the time to complete this survey. This survey will help to us understand how the rent change may affect you and what help would be most useful, from money guidance to energy advice or easier ways to contact us.

We would like you to answer five questions, this should take approximately 2 minutes and your answers are confidential. By participating in this survey, you will help us understand the impact and help us focus on providing support solutions which will be beneficial for you and other customers.

Question Title

* 1. How will the rent increase affect everyone living in your home?

It won't affect me or my family

I'll need to make some adjustments

I'm likely to struggle without support

Prefer not to say

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* 2. What kind of help and advice would you like us to focus on to make it easier to pay your rent and manage your household bills? (Pick up to 3)

Helping you to claim the right benefits and save on bills (e.g. checking UC / HB entitlement)

Referring you to partner organisation for debt advice (independent partners)

Help to manage your payment plans (set up / amend direct debit, payment plans, move payment dates)

Energy advice to cut bills (usage tips, tariff signposting, small energy-saving measures)

Cost of living support (food clubs/ pantries, fuel vouchers, hardship funds where available)

Wellbeing support (general tenancy support, signposting to specialist partners)

Other (please specify)

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* 3. When we write to you about rent and service charges, what should we include so that the information is as useful as possible (Pick up to 2)

A simple summary of "what's changing and when"

Clear next steps of what you have to do based on your situation (e.g. UC / HB, Self-payer)

Examples showing how the change is worked out

Updates on how we spend the money received from rent payments

Where to get help and how to contact us

Translations or alternative formats

Other (please specify)

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* 4. Is there anything you want us to consider when planning the rent increase or support for customers?

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* 5. Would you be interested in attending an in-person consultation to discuss rent and service charges on Friday 12 December (1pm to 3pm) at our offices in Shipley?

Yes