ALTO Industry Pulse Q2 2021 - new survey April 2021

Welcome to the ALTO Industry Pulse survey!

Thank you for your continuous engagement and support helping ALTO to collect data and to provide a worldwide perspective about the current situation and future expectations of the language and educational travel industry.

The ALTO members' community is made up of agents, schools, associations and service providers therefore we included them all here to get an overall picture about all stakeholders.

The survey is open to members and non-members and the results will be public, distributed to all ALTO Newsletter subscribers and via social media.

This quarter we joined our efforts with Felca (Federation of Education and Language Consultant Associations) to reduce the number of surveys in your inbox and also to make sure that the Pulse report represents the highest possible agent responses worldwide.

Please take an extra minute to complete Felca's more qualitative questions to explore the changes in agent-school relationships due to the pandemic.

The questionnaire takes 2 + 1 minutes to complete. Please submit your answers as soon as possible and no later than 30th April 2021. Thank you for your contribution!

Question Title

* 1. What type of organisation are you?

Agency

School

Association

Service provider

Question Title

* 2. Which country are you based in? (Please select "International" if you operate in more than one country)

Question Title

* 3. What percentage of student bookings (revenue in case of associations and service providers) compared to 2019 do you expect to receive in? In order to keep the chart comparable with previous ALTO Pulse reports, please include ALL student bookings into this projection.

	0-20 %	20-40 %	40-60 %	60-80 %	80-100 %
June - August 2021	June - August 2021 0-20 %	June - August 2021 20-40 %	June - August 2021 40-60 %	June - August 2021 60-80 %	June - August 2021 80-100 %
September – December 2021	September – December 2021 0-20 %	September – December 2021 20-40 %	September – December 2021 40-60 %	September – December 2021 60-80 %	September – December 2021 80-100 %
January - May 2022	January - May 2022 0-20 %	January - May 2022 20-40 %	January - May 2022 40-60 %	January - May 2022 60-80 %	January - May 2022 80-100 %
June - August 2022	June - August 2022 0-20 %	June - August 2022 20-40 %	June - August 2022 40-60 %	June - August 2022 60-80 %	June - August 2022 80-100 %
September - December 2022	September - December 2022 0-20 %	September - December 2022 20-40 %	September - December 2022 40-60 %	September - December 2022 60-80 %	September - December 2022 80-100 %

Question Title

* 4. What percentage of junior programme bookings (associations and service providers skip this question) compared to 2019 do you expect to receive in?

	0-20 %	20-40 %	40-60 %	60-80 %	80-100 %
June - August 2021	June - August 2021 0-20 %	June - August 2021 20-40 %	June - August 2021 40-60 %	June - August 2021 60-80 %	June - August 2021 80-100 %
September – December 2021	September – December 2021 0-20 %	September – December 2021 20-40 %	September – December 2021 40-60 %	September – December 2021 60-80 %	September – December 2021 80-100 %
January - May 2022	January - May 2022 0-20 %	January - May 2022 20-40 %	January - May 2022 40-60 %	January - May 2022 60-80 %	January - May 2022 80-100 %
June - August 2022	June - August 2022 0-20 %	June - August 2022 20-40 %	June - August 2022 40-60 %	June - August 2022 60-80 %	June - August 2022 80-100 %
September – December 2022	September – December 2022 0-20 %	September – December 2022 20-40 %	September – December 2022 40-60 %	September – December 2022 60-80 %	September – December 2022 80-100 %

Question Title

* 5. Do you have sufficient funds to sustain your business for the next 6 months if the revenue stream stays the same?

Yes we have the funds

No, we must get government support

No, but we are prepared to make some essential changes to our operations and that will help!

No, we must make essential changes to our operations AND also need government support

Question Title

* 6. Have you received the COVID-19 vaccine? If you have an appointment booked, please select yes below.

Yes

I don't plan to get the vaccine

Question Title

* 7. What will be your first international travel after the pandemic?

Visiting family

Holiday with family

Business trip

Other (please specify)

Question Title

* 8. If you are an agent or a school, please select "Yes" and continue to answer 4 more questions from Felca about agent-school relationships.
If you are an association or service provider, please select "No" and finish the survey - thank you.

Yes

Question Title

* 9. Which Felca association(s) do you belong to? Skip to next question if this is not relevant to you.

ABELIO (Belgium)

AMTE (Mexico)

AREA (Russia)

ARSAA (Argentina)

ASEPROCE (Spain)

BELTA (Brazil)

FDSV (Germany)

IALCA (Italy)

IECA (Taiwan)

JAOS (Japan)

KAEA (Kazakhstan)

KOSA (Korea)

L’OFFICE (France)

TIECA (Thailand)

UED (Turkey)

Question Title

* 10. If you are an agent : did you experience changes in your relationship with your partner schools since the beginning of the pandemic?

Higher rate of commission

Lower rate of commission

Stricter payment terms

More flexible payment terms

Other (please specify)

Question Title

* 11. If you represent a school : has the relationship with your partner agents change since the beginning of the pandemic?

Loss of agencies (due to closures)

Requests for alternative programmes

Request for more flexible cancellation terms

Other (please specify)

Question Title

* 12. For both agents and schools: Do you like the idea of secure payments using an escrow account?

In order to guarantee safe and on time transactions for both schools and agents, a financial institution would receive/ guarantee/ forward payments to the providers when the course starts.

Yes

Comments

Thank you for your time and participation! You will receive the ALTO Pulse Q2 2021 and/ or the Felca Q2 2021 report in late April/ early May .

ALTO Industry Pulse Q2 2021 - new survey April 2021

Question Title

* 1. What type of organisation are you?

Question Title

* 2. Which country are you based in? (Please select "International" if you operate in more than one country)

Question Title

* 3. What percentage of student bookings (revenue in case of associations and service providers) compared to 2019 do you expect to receive in? In order to keep the chart comparable with previous ALTO Pulse reports, please include ALL student bookings into this projection.

Question Title

* 4. What percentage of junior programme bookings (associations and service providers skip this question) compared to 2019 do you expect to receive in?

Question Title

* 5. Do you have sufficient funds to sustain your business for the next 6 months if the revenue stream stays the same?

Question Title

* 6. Have you received the COVID-19 vaccine? If you have an appointment booked, please select yes below.

Question Title

* 7. What will be your first international travel after the pandemic?

Question Title

* 8. If you are an agent or a school, please select "Yes" and continue to answer 4 more questions from Felca about agent-school relationships. If you are an association or service provider, please select "No" and finish the survey - thank you.

Question Title

* 9. Which Felca association(s) do you belong to? Skip to next question if this is not relevant to you.

Question Title

* 10. If you are an agent : did you experience changes in your relationship with your partner schools since the beginning of the pandemic?

Question Title

* 11. If you represent a school : has the relationship with your partner agents change since the beginning of the pandemic?

Question Title

* 12. For both agents and schools: Do you like the idea of secure payments using an escrow account?In order to guarantee safe and on time transactions for both schools and agents, a financial institution would receive/ guarantee/ forward payments to the providers when the course starts.

* 8. If you are an agent or a school, please select "Yes" and continue to answer 4 more questions from Felca about agent-school relationships.
If you are an association or service provider, please select "No" and finish the survey - thank you.

* 12. For both agents and schools: Do you like the idea of secure payments using an escrow account?

In order to guarantee safe and on time transactions for both schools and agents, a financial institution would receive/ guarantee/ forward payments to the providers when the course starts.