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* 1. Contact Information

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* 2. The Guidance Manual and Assessment Tool are set up by Factor, Indicator, and _________.

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* 3. What are the 100% Factors?

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* 4. Compliance with which Factor is the best predictor of a successful Basic Assurances Survey?

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* 5. What is a Basic Assurances System?

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* 6. Quality of Life measures organizational supports, and Quality of Services measures personal outcomes.

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* 7. What range of scores will earn a 2 year certification?

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* 8. What do Personal Outcomes measure?

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* 9. Completing an agency self-assessment enables providers to evaluate their own position prior to a Certification review.

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* 10. Which areas may be included in targeted interviews?

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* 11. Basic Assurances ensure accountability in which areas?

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